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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16828 reviews)

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4.95

Based on 16,828 reviews, last reviewed 20th May 2026

101600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Someone who understands what you are going through a... Someone who understands what you are going through and understands what you need.Good listener,makes you feel good Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16828)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Patient, informative and understanding

My debts had spiralled out of control and the interest was just Pilling on. Step change took their time, first phone call was over an hour long, spanned two advisors as one had finished their shift, yet she did most of it and handed me to her colleague after bringing him upto speed. I got honest advise and was never judged. They made a difficult process easy and gave lots of advise. They can be life savers. Their help gave me hope and improved the quality of my life. Reviewed on: 5th September 2021

Debt Help

So helpful and I don’t know what I would have done with them. Reviewed on: 5th September 2021

Excellent service

Great customer service , and excellent help with debts Reviewed on: 5th September 2021

Excellent

Thanks to StepChange I managed my depth through COVID. I’m Very grateful to the staff who are always very helpful Reviewed on: 5th September 2021

lets all be happy

the best charity to keep the consumer happy and the creditor the good thing for the consumer is your debts are being reduced Reviewed on: 5th September 2021

Amazing Company

I had gotten myself into a real mess financially. The people at StepChange were so helpful & made me realise that it didn’t have to be that bad. They did & do a lot of work on my behalf for which I will forever be grateful Reviewed on: 5th September 2021

Great Service

From the time I had financial issues, the only company that heard me is Step Change. They stayed with me till everything is sorted and they are still looking into that. "A friend in need.. is a friend indeed" is the best quote for the company. Reviewed on: 5th September 2021

Thankful

Step change have helped me lift a big weight off my shoulders , it might take me a long time to pay but it’s better than me wanting to end my life because of debt Reviewed on: 5th September 2021

Made my life easier

From the first moment of reaching out I have been totally supported by StepChange and my approach to my debt, finances and budget has changed completely and my life is so much easier. I am so grateful and have highly recommended them. Reviewed on: 5th September 2021

Stepchange: a giant leap towards getting back on track

A thorough, but easy approach to getting finances back on track. Stepchange works well for all parties involved. Reviewed on: 5th September 2021

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