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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16835 reviews)

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4.92

Based on 16,835 reviews, last reviewed 21st May 2026

101950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Life savers I was very worried about how much I owed, then StepChange came to the rescue. Very helpful and friendly staff. The app is very easy to use. Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16835)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

lets all be happy

the best charity to keep the consumer happy and the creditor the good thing for the consumer is your debts are being reduced Reviewed on: 5th September 2021

Amazing Company

I had gotten myself into a real mess financially. The people at StepChange were so helpful & made me realise that it didn’t have to be that bad. They did & do a lot of work on my behalf for which I will forever be grateful Reviewed on: 5th September 2021

Great Service

From the time I had financial issues, the only company that heard me is Step Change. They stayed with me till everything is sorted and they are still looking into that. "A friend in need.. is a friend indeed" is the best quote for the company. Reviewed on: 5th September 2021

Thankful

Step change have helped me lift a big weight off my shoulders , it might take me a long time to pay but it’s better than me wanting to end my life because of debt Reviewed on: 5th September 2021

Made my life easier

From the first moment of reaching out I have been totally supported by StepChange and my approach to my debt, finances and budget has changed completely and my life is so much easier. I am so grateful and have highly recommended them. Reviewed on: 5th September 2021

Stepchange: a giant leap towards getting back on track

A thorough, but easy approach to getting finances back on track. Stepchange works well for all parties involved. Reviewed on: 5th September 2021

LIFE CHANGING

THEY HELP ME OUT THROUGH A VERY DARK TIME IN MY LIFE. THE STAFF WERE AMAZING, VERY UNDESTANDING WHITOUT THEM I DONT KNOW WHERE I'D BE Reviewed on: 5th September 2021

.

They have helped alot. Don't hastle me and payments are affordable. Reviewed on: 5th September 2021

Excellent

Since being with stepchange it has made us aware that there is all ways help and not to feel alone Reviewed on: 5th September 2021

My Life Saver

Step Change has quite literally saved my life. Having gained a large debt due to my husbands illness, we were in total despair and didn't know where to turn. Then a friend suggested Step Change. We contacted them and they were so kind and helpful. We set up our plan and our lives changed forever. They contacted all our debtors and it took a weight of our shoulders. Now 6 years later we are totally debt free. They are always there to talk to and if you have a problem they will find some way to help you solve it. They don't judge or make you feel stupid for getting into debt at all. This company is the reason I am still here. Good luck.on your nominations and I am sure you will do.well as you certainly deserve an award for what you do for other people. Thank you stepchange from the bottom of my heart. Reviewed on: 5th September 2021

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