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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Helpful & Understanding.

Helpful & Understanding. Advisors are excellent Reviewed on: 27th May 2026

Step change changed my life by taking the stress fro...

Step change changed my life by taking the stress from my situation and gave me peace of mind with debts Reviewed on: 27th May 2026

When in Debt call Step Chance

Excellent help and advice- always there for me.l would recommend anyone who has a debt problem to get in touch Reviewed on: 27th May 2026

I had some debts because of covid and I was unable t...

I had some debts because of covid and I was unable to work you have been very helpful Reviewed on: 27th May 2026

Massive help from StepChange

Massive help from StepChange, appreciate all the calmness they bring to the very desperate situation Thanks a lot StepChange Team. Reviewed on: 27th May 2026

I was terrified of addressing my debt problem.

I was terrified of addressing my debt problem. I had a comparitively small debt but it was breaking me. Step change literally stepped in and really helped me manage my debt. I did get a little confuses about some of the online information required but a phone call sorted that out brilliantly. Reviewed on: 27th May 2026

Excellence service

Excellence service and listen carefully to your issues Reviewed on: 27th May 2026

Excellent advice/ Communication/ Support and Underst...

Excellent advice/ Communication/ Support and Understanding without Negative Thoughts and Non judgement. Truly helpful. Reviewed on: 27th May 2026

Very helpful, polite and understanding

Very helpful, polite and understanding Reviewed on: 27th May 2026

Brilliant, changed my life forever

Brilliant, changed my life forever Reviewed on: 27th May 2026

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