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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16829 reviews)

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4.95

Based on 16,829 reviews, last reviewed 20th May 2026

101650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent service The website is easy to navigate and extremely user friendly. On the occasions that a telephone call was required I found the colleagues very helpful ... Read more Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16829)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Outstanding.

Right from day one Step Change have been there for me fighting my corner. Long may it reign. Reviewed on: 4th September 2021

Very helpful,understanding efficiency

When used them it took all my anxiety away ,not having that scared feeling every time phone rang or postman came because they help sort my problems in a way I could afford Reviewed on: 4th September 2021

Help at hand

Very helpful and understanding to individuals needs and circumstances. Reviewed on: 4th September 2021

I am in control of my financial situation for the first time in years and I owe this to step change

Before I contacted Stepchange my financial situation was a mess. Stepchange have helped me sort out a realistic payment plan and set up a plan for me to get free from debt and for the first time in years I can see light at the end of the tunnel thank you Stepchange Reviewed on: 4th September 2021

Excellent company

Very good company, they handled the whole process very professionally and kept us updated all the way through. Highly recommended if you unfortunate enough to be needing their services. Reviewed on: 4th September 2021

Financial black hole

StepChange helped me out of a financial black hole that felt out of control and without them helping me I don’t know what would of happened!! I don’t know what I would of done if I had not contacted them. Reviewed on: 4th September 2021

Excellent!

Unwavering assistance and simply could not do without Reviewed on: 4th September 2021

Very helpfull

Very helpfull and make me sleep at night knowing that there is someone to help Reviewed on: 4th September 2021

Helped me a lot

They helped me a lot and made the plan so it suited me Reviewed on: 4th September 2021

Very good advice and very helpful

Excellent customer service and very helpful staff and friendly service. Reviewed on: 4th September 2021

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