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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16835 reviews)

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4.92

Based on 16,835 reviews, last reviewed 21st May 2026

101950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Life savers I was very worried about how much I owed, then StepChange came to the rescue. Very helpful and friendly staff. The app is very easy to use. Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16835)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

The best

Thank you for all the help I need to get back on track. Reviewed on: 4th September 2021

Great Support

They helped me sort my problems when I didn’t know where to turn Reviewed on: 4th September 2021

Helpful and Trustworthy

I have been with Stepchange for several years now and they have always been easy to contact, consistently helpful, informative and reliable. I feel like they always give me all options available to me in order to help me turn my financial life around. I'm on track to become completely debt free, which has had a massively positive impact on my mental health. They are also helpful when life changes happen. Highly recommended. Reviewed on: 4th September 2021

Helpfull

Quick easy stress free and very straight forward Reviewed on: 4th September 2021

Supportive and non judgemental.

From the first phone call…I have never been judged. Treated compassionately by each and every member of staff. You have changed my life and equally I have never let you down. Thank you. Reviewed on: 4th September 2021

Excellent customer service

Step change takes the time to make sure all customers needs are met. They always keep customers updated and are always ready to answer any questions you may have Reviewed on: 4th September 2021

Debt management at its best.

Step change have been amazing from start to finish made us realise we we’re paying far too out in debts & made it more simpler with one payment & them dealing with all the individual payments Reviewed on: 4th September 2021

Fantastic company

Amazing support, help and friendly professional staff who helped me sort all my debt problems and help me see light at the end of the tunnel Reviewed on: 4th September 2021

An extremely supportive organisation.

At a very low point in my life, when I was steeped in debt, I sought help from Stepchange and they took me through the process of clearing my debts with the banks. I paid on a monthly basis, at an affordable rate. It took me nine years, paying by Direct Debit, but I managed it. Reviewed on: 4th September 2021

Excellent

Very helpful with staff that explain everything to you. Reviewed on: 4th September 2021

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