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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16829 reviews)

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4.92

Based on 16,829 reviews, last reviewed 20th May 2026

101650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent service The website is easy to navigate and extremely user friendly. On the occasions that a telephone call was required I found the colleagues very helpful ... Read more Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16829)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Excellent customer service

Step change takes the time to make sure all customers needs are met. They always keep customers updated and are always ready to answer any questions you may have Reviewed on: 4th September 2021

Debt management at its best.

Step change have been amazing from start to finish made us realise we we’re paying far too out in debts & made it more simpler with one payment & them dealing with all the individual payments Reviewed on: 4th September 2021

Fantastic company

Amazing support, help and friendly professional staff who helped me sort all my debt problems and help me see light at the end of the tunnel Reviewed on: 4th September 2021

An extremely supportive organisation.

At a very low point in my life, when I was steeped in debt, I sought help from Stepchange and they took me through the process of clearing my debts with the banks. I paid on a monthly basis, at an affordable rate. It took me nine years, paying by Direct Debit, but I managed it. Reviewed on: 4th September 2021

Excellent

Very helpful with staff that explain everything to you. Reviewed on: 4th September 2021

Fantastic Group

If it wasn't for Stepchange we would be in so much trouble we wouldn't be able to deal with life. They are there if you need them and they care I would 1000% recommend them to anyone infact I have and they have change other people life as well thank you Stepchange thank you Reviewed on: 4th September 2021

Helped get lives back on track.

Helped throughout process of debt management and gave great advice with which step was the best in order to deal with debt moving forward. Reviewed on: 4th September 2021

Service

Easy to use and friendly. Phonecard online Reviewed on: 4th September 2021

Helped me to see a way out of debt.

I have never felt judged, but always felt listened-to and that I matter, when talking to any of the advisors. Reviewed on: 4th September 2021

Outstanding service and support

Since the moment I first contacted Step Change they have been nothing short of magnificent; all there dealings with me have been considerate and professional. Throughout the whole process they have been informative and supportive. I cannot praise them enough. Reviewed on: 4th September 2021

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