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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16835 reviews)

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4.92

Based on 16,835 reviews, last reviewed 21st May 2026

101950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Life savers I was very worried about how much I owed, then StepChange came to the rescue. Very helpful and friendly staff. The app is very easy to use. Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16835)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Fantastic Group

If it wasn't for Stepchange we would be in so much trouble we wouldn't be able to deal with life. They are there if you need them and they care I would 1000% recommend them to anyone infact I have and they have change other people life as well thank you Stepchange thank you Reviewed on: 4th September 2021

Helped get lives back on track.

Helped throughout process of debt management and gave great advice with which step was the best in order to deal with debt moving forward. Reviewed on: 4th September 2021

Service

Easy to use and friendly. Phonecard online Reviewed on: 4th September 2021

Helped me to see a way out of debt.

I have never felt judged, but always felt listened-to and that I matter, when talking to any of the advisors. Reviewed on: 4th September 2021

Outstanding service and support

Since the moment I first contacted Step Change they have been nothing short of magnificent; all there dealings with me have been considerate and professional. Throughout the whole process they have been informative and supportive. I cannot praise them enough. Reviewed on: 4th September 2021

Step change is the best debit option for me which works

I am happy with the way step change keeps intouch. Reviewed on: 4th September 2021

Fantastic people to work with

Big thanks to stepchange for getting me and my family back on track and making us able to sleep at night without the stress. Reviewed on: 4th September 2021

Amazing people

These people are brilliant I approached them in February 2017 and as of September 2021 am now debt free Reviewed on: 4th September 2021

Saved my Life

All positive, the weight shifted off my shoulders and I could sleep at night. Don't delay, start ASAP with Stepchange. Reviewed on: 4th September 2021

Thank you

Cant thank you enough. Super helpful and friendly staff, really put me at ease and worked my DMP for whats best for me. Thank you Reviewed on: 4th September 2021

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