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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16831 reviews)

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4.92

Based on 16,831 reviews, last reviewed 20th May 2026

101750% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Always really helpful and friendly. Always really helpful and friendly. Would highly recommend StepChange to anyone struggling with their debts. Can’t thank you enough Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16831)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Outstanding service and support

Since the moment I first contacted Step Change they have been nothing short of magnificent; all there dealings with me have been considerate and professional. Throughout the whole process they have been informative and supportive. I cannot praise them enough. Reviewed on: 4th September 2021

Step change is the best debit option for me which works

I am happy with the way step change keeps intouch. Reviewed on: 4th September 2021

Fantastic people to work with

Big thanks to stepchange for getting me and my family back on track and making us able to sleep at night without the stress. Reviewed on: 4th September 2021

Amazing people

These people are brilliant I approached them in February 2017 and as of September 2021 am now debt free Reviewed on: 4th September 2021

Saved my Life

All positive, the weight shifted off my shoulders and I could sleep at night. Don't delay, start ASAP with Stepchange. Reviewed on: 4th September 2021

Thank you

Cant thank you enough. Super helpful and friendly staff, really put me at ease and worked my DMP for whats best for me. Thank you Reviewed on: 4th September 2021

Friendly reassuring support

Cannot recommend step change enough. They were so supportive when we were in our hour of need and worked very hard to help us out as quickly as possible. Reviewed on: 4th September 2021

Happy again no worries

Very easy to set up diffcult to finiallyrealise you have no one else to turn too Reviewed on: 4th September 2021

Supportive and Easy

Stepchange have been pivotal in supporting me to become debt free. At no point did they make me feel less of a person because of my circumstances. Would recommend them to anybody who needs help with overwhelming debt. Reviewed on: 4th September 2021

Very professional

Service always good and helpful Reviewed on: 4th September 2021

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