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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Excellent service understanding staff excellent advi...

Excellent service understanding staff excellent advice really good personal service Reviewed on: 1st May 2024

Step change took the everyday worry of money away by...

Step change took the everyday worry of money away by giving great financial advice and giving us a clear way forward for our finances Reviewed on: 1st May 2024

The company is excellent.

The company is excellent. Staff as well . Very helpful. Highly recommended if you have financial problems. Reviewed on: 1st May 2024

Helpful and understanding

They helped me through a difficult time after divorce left me in debt. I had many sleepless nights until contacting Stepchange. The advisors are so friendly not judgemental and very knowledgeable in all aspects of debt recovery etc. Reviewed on: 1st May 2024

I was in debt with a credit card company because of...

I was in debt with a credit card company because of the cost of living I couldn’t afford to pay the repayments was really worried step change really helped me and came up with a affordable payment plan now I have peace of mind Reviewed on: 1st May 2024

Stepchange - an incredible organisation.

I would not have any peace of mind without their guidance and support. They walked me through my options, stood by my side and helped me maintain my dignity. Amazing people . Reviewed on: 1st May 2024

Stepchange took the weight and worry from me 10 year...

Stepchange took the weight and worry from me 10 years ago. I could never have got to the position I am in without them - almost debt free . They have always been professional, sincere and willing to listen and help. I have no complaints whatsoever and I’m so glad I was told about them . Reviewed on: 1st May 2024

Would Highly Recommend To Anyone With Nowhere To Turn

Helped me out of a sticky situation and always able to answer and queries I’ve had about any of my debts. Would highly recommend to anyone that finds like they haven’t anywhere to turn as they took away having to contact all debt companies and negotiated a deal while taking no fee themselves Reviewed on: 1st May 2024

So helpful

They are so helpful and you never feel they are judging you. Reviewed on: 1st May 2024

Stepchange have helped me tremendously, taken a big...

Stepchange have helped me tremendously, taken a big weight of my shoulders and are always professional, can’t recommend them enough if your struggling Reviewed on: 1st May 2024

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