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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16831 reviews)

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4.92

Based on 16,831 reviews, last reviewed 20th May 2026

101750% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Always really helpful and friendly. Always really helpful and friendly. Would highly recommend StepChange to anyone struggling with their debts. Can’t thank you enough Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16831)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Literal Life Savers

A few small decisions can hugely impact your life. I learnt this the hard way. Then when I most needed it, Step Change came in and rescued me. They consolidated my poor decisions and worked with me to not only pay off what I owe, but they are also educators. I now know how not to repeat history. They are an incredible and invaluable service to so many people. Reviewed on: 4th September 2021

Fantastic staff the company puts you at ease

Helped myself pay off my debts with one monthly payment and they never charged me anything Reviewed on: 4th September 2021

Tremendous charity

This organisation helped me to breath again. I cannot thank them enough. I am now well on my way to clearing my debt and I can now sleep at night without worrying Reviewed on: 4th September 2021

Excellent service

Great support and advice. Excellent team and sterling customer service. Reviewed on: 4th September 2021

I now can sleep at night

I feel so much better in myself as I can sleep instead of worrying what I’m going to get through my letterbox!! Stepchange Thanks!! Reviewed on: 4th September 2021

VERY HELPFUL AND COMPASSIONATE

STEPCHANGE HAVE HELPED ME OVER THE LAST 10 YEARS. I DON'T KNOW WHAT I WOULD HAVE DONE WITHOUT THEM. Reviewed on: 4th September 2021

I was becoming ill with stress an worry

I was becoming ill woth stress and worry about calls and letters.. once i started to work with stepchange i began to be able to sleep again in the knowledge my debts would be paid off in time. Id honestly recommend to anyone, they dont take a penny and they will help if your circumstances change. Honestly the best decision ive made debt wise! Reviewed on: 4th September 2021

I am very pleased

I started 2 years ago and I didn't believe I would finish so fast. But next month I'm done. Super !!! Reviewed on: 4th September 2021

Very helpful service

Helped me out and gave me hope when I thought I was finished. Reviewed on: 4th September 2021

I have my life back!

After years with my head in the sand stepchange helped me address my finances, put a plan in place and see when I'll be debt free. Brilliant service. Reviewed on: 4th September 2021

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