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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Help is at hand!

First impressions were that no matter what situation you are facing and how desperate you feel, they can help you gain control with no judgement. The anxiety and worry that surrounds debt can lead to devastating outcomes with people feeling suicidal so that first contact is everything! I think they do an amazing job. Step forward and Step change! Reviewed on: 1st May 2024

Real Understanding

Provided invaluable support and empathy during a challenging period Reviewed on: 1st May 2024

I have used Step Change twice.

I have used Step Change twice. They have always been professional and totally understood my difficult circumstances providing excellent advice and putting my mind at easy. Money worries stopped causing anxiety thanks to StepChange Reviewed on: 1st May 2024

They are so helpful.

They are so helpful. Put my mind at rest. I still pick the phone up if I receive a letter that looks threatening, they still help and explain to me. Reviewed on: 1st May 2024

They were extremely helpful and friendly they comple...

They were extremely helpful and friendly they completely understood my situation and compromised well Reviewed on: 1st May 2024

Easy, helpful and made life a lot more comfortable t...

Easy, helpful and made life a lot more comfortable to live. Great advise from tram. Monthly updates. Reviewed on: 1st May 2024

Solved my problems very helpful will definitely reco...

Solved my problems very helpful will definitely recommend to friends can't thank them enough top marks Reviewed on: 1st May 2024

Gaining control of my debts

I was very concerned about my mounting debt and step changed showed me how to have a plan to reduce the debt.the pressure eased. Reviewed on: 1st May 2024

I was in debt that I found it hard to sleep as it wa...

I was in debt that I found it hard to sleep as it was getting to much for me to pay and step change literally stepped in and changed it all for me it's made a big difference . Big THANKYOU. Reviewed on: 1st May 2024

Easy to deal with .

Easy to deal with . They sorted everything out . Website easy to use . Reviewed on: 1st May 2024

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