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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16831 reviews)

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4.92

Based on 16,831 reviews, last reviewed 20th May 2026

101750% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Always really helpful and friendly. Always really helpful and friendly. Would highly recommend StepChange to anyone struggling with their debts. Can’t thank you enough Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16831)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

I have my life back!

After years with my head in the sand stepchange helped me address my finances, put a plan in place and see when I'll be debt free. Brilliant service. Reviewed on: 4th September 2021

Step Change helped me get my life back on track

Step Change excellent care and understanding of my situation helped me clear my debt, as of today I am debt free and it is thanks to the amazing team at Step Change. I will forever be grateful Reviewed on: 4th September 2021

Amazing, supportive service

StepChange turned a frightening situation into something easy to manage and cope with. Their support have been invaluable and I appreciate it more than I can say. Reviewed on: 4th September 2021

Reliable, Trustworthy, Provides Invaluable Advice

Initial contact with Stepchange was reassuring, they patiently helped me through the application, and gave me good advice. Ongoing support is excellent. Would thoroughly recommend. Reviewed on: 4th September 2021

Best thing I've done.

I used Stepchange to help with my debts. It's been the best thing I've done. The yearly reviews, them making sure you haven't forgotten an expenditure. I'm almost at the end of my DMP. I can't wait! Reviewed on: 4th September 2021

Solution to a problem

When I went into debt Step changes was there to help me, we chose a solution to which I stuck with, which wasn't easy but now my debt is all paid within a few years and now I feel much more relaxed and truly grateful to step changes for their long term help. I believe it was the best thing I did by contacting step changes as it felt like they were with me every step of the way. Reviewed on: 4th September 2021

Consumer credit Review

Very understanding, knowledge, and caring, help me to cope with the stress of financial difficulties Reviewed on: 4th September 2021

Treated with kindness

Have been extremely helpful over past few years Always treated with kindness and never made to feel bad Reviewed on: 4th September 2021

Very supportive

From my first phone call until now, Stepchange have been very positive , supportive and proffestional at a very emotional and stressful time . Reviewed on: 4th September 2021

Changed my life

Step change took a huge weight off my shoulders and gave me a light at the end of the tunnel when I could only see darkness a very grateful customer many thanks John Reviewed on: 4th September 2021

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