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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16844 reviews)

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4.92

Based on 16,844 reviews, last reviewed 24th May 2026

102400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change put my mind to rest by working out an af... Step Change put my mind to rest by working out an affordable payment to match my finances.I highly recommend there service which is well explained and... Read more Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16844)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Very compassionate and understanding

Very professional and excellent customer service. It’s not easy talking about finances but Stepchange make it easy for me. They are non judgmental and fair. I would definitely recommend them. Reviewed on: 4th September 2021

Friendly, easy & stress free

I had been with a different company for several years, they were taking so much money that it would take many more years to pay off the debt. Step change made it easy, quicker & stress free. Reviewed on: 4th September 2021

Really good help!

Polite ,respectful and helpful informative also. Reviewed on: 4th September 2021

Amazing company

Really helped me take control of my debt can't thank them enough Reviewed on: 4th September 2021

Excellent

Always been very understanding and helpful every time we have needed help. Reviewed on: 4th September 2021

A company that cares

Fantastic service and really does reassure and help with a proactive passion. Recommended this company to others who have had the same brilliant experience with the company Reviewed on: 4th September 2021

Step Change are wonderful

Step Change are wonderful. I sleep at night now thanks to them. One of my creditors is quite awkward and they deal with them very well. Reviewed on: 4th September 2021

A lifesaver

The staff are so calm & for a non profit company, only have your best interests at heart & are so helpful Reviewed on: 4th September 2021

Piece of mind

Worried about my debts-was given clear and simple advice and now all under control- Reviewed on: 4th September 2021

Outstanding advice and service

Stepchange can change your life by easing you through the debt processes. Revitalise your mental health. Reviewed on: 4th September 2021

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