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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18631 reviews)

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4.92

Based on 18,631 reviews, last reviewed 16th Jun 2026

187900% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

of great help during times of financial cri... Been of great help during our times of financial crisis Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18631)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Amazing Service

Amazing service and friendly people willing to help in anyway they can. Took all the hassle and stress out of dealing with my debts. Reviewed on: 27th May 2026

Staff are very professional and always give the righ...

Staff are very professional and always give the right advice Reviewed on: 27th May 2026

Stephchange is a reputable organisation that has hel...

Stephchange is a reputable organisation that has helped lots of people to deal with their debts including my family. I highly recommend them to anyone having a debt issue or advice. Reviewed on: 27th May 2026

Change have been so supportive and have helped m...

StepChange have been so supportive and have helped me to get back on track. I wish that I had asked for support sooner. They have got in touch with the creditors and always keep me informed. If I'm worried about anything the team get back to me within a few days. The team have been very supportive, Kind and professional Reviewed on: 27th May 2026

A weight lifted!

Step change made me realise that managing my debts was achievable. I’d been worrying about it for a while and felt embarrassed to contact them. They were so helpful. I felt like a weight had been lifted after I’d got in touch with them. I wish I’d done it sooner. Reviewed on: 27th May 2026

Great experience, just wish I had gone for it sooner!

I have had a great experience with Stepchange, I just wish I had gone for it sooner! I have found the customer support to be helpful and the platform that I use to check everything is going well is easy to use. Reviewed on: 27th May 2026

Phils Step Change review

The adviser is always helpful none judgemental and professional. I deal with all my sons financial affairs and this has been a great help to his mental health, as he does not have to worry about his debt’s because they are being managed correctly. Reviewed on: 27th May 2026

They are good sympathetic honest

They are good sympathetic honest Reviewed on: 27th May 2026

At a time when I needed help & non judgmental advice...

At a time when I needed help & non judgmental advice I found you, thank you for the guidance, top service given, helped me when I needed it the most Reviewed on: 27th May 2026

My journey

In a dark place when I first contacted step change, feel much better now and will be debt free in jan 28. Helped me form a realistic budget at the start and steadily increased it year by year! Reviewed on: 27th May 2026

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