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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Best help advisory

I cannot fault all the help I received from step change if I was ever ever to come into extra money I would give to this cause of this charity that help helped me in so many ways myself and my daughter I will forever be eternally grateful. I think I have a few more years left to pay off my debts and then I will be debt free. Reviewed on: 27th May 2026

Life goes on.

I needed to do something fairly quickly to try and clear my outstanding debts. The answer was clearly STEPCHANGE. My debts are now nearly coming to an end. Just need to carry out a yearly review. Thank you STEPCHANGE. It is a big weight off one's shoulders. Reviewed on: 27th May 2026

Step change really helped me during a very difficult...

Step change really helped me during a very difficult financial time. Debts and overdue notices were arriving rapidly, and they helped me get everything organised and manageable. They arranged affordable monthly payments that allowed me to gradually clear everything. I would like to wholeheartedly thank them for all the support and guidance they gave me during such a stressful period. It truly made a huge difference in my life. Reviewed on: 27th May 2026

Helpful, friendly staff. Peace of mind. Stress free

Helpful, friendly staff. All my questions were answered. Felt so relieved after as it was so easy and stress free to set up. Reviewed on: 27th May 2026

Good support

My situation was managed effectively and with sympathy and support. App is easy to access and understand nd provides all the information I need Reviewed on: 27th May 2026

Very helpful and knowledgeable.

Very helpful and knowledgeable. Made them aware of my situation. There was no judgment and they literally gave me all the options available to me and helped me put a plan in place based on what I can afford Reviewed on: 27th May 2026

Stepchange have been very helpful

Stepchange have been very helpful Reviewed on: 27th May 2026

Fantastic service help me when I was in a bad place...

Fantastic service help me when I was in a bad place took control of everything for me with one affordable payment Reviewed on: 27th May 2026

Not disability friendly

Am very disabled and live alone with no help. Stepchange can’t ring me to discuss my review and will not take into account that I can’t go online due to disabilities. Have to get help from voice assistance but this is no good for form filling. They said they were too busy to ring me to do my review over ohone Reviewed on: 27th May 2026

Stepchange are friendly and professional and always...

Stepchange are friendly and professional and always keen to help. They are a human face in the austere world of debt. Reviewed on: 27th May 2026

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