Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

View other StepChange products

4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Always all staff very helpfull .

Always all staff very helpfull . Reviewed on: 26th May 2025

Always helpful no matter what easy to contact

Always helpful no matter what easy to contact Reviewed on: 26th May 2025

Stepchange have been 100% supportive from my first i...

Stepchange have been 100% supportive from my first initial contact and ongoing. When I contacted Stepchange my debt problem was spiraling out of control. As the saying goes "Robbing Peter to Pay Paul." Not literally but I had more money going out than coming in. I started to turn a blind eye just popping debt post into a draw "Out of Site. Out of Mind." The mental stress became too much as I didn't share with anyone, until finally I contacted Stepchange for help and they've been marvelous. They listened with empathy and calculated a plan which suited my purse. At any time if my circumstances changed I would ring them up and another plan was set. I have since shared my debt with others so that they are understanding my situation. I'm near the end now. I have typed out a monthly Ins and Outs so that I keep on top of things. I no longer have steepness nights. (Not for money anyway). Please don't sit in silence. Ring Stepchange today. That's what they are there for. Reviewed on: 26th May 2025

Very reassuring

Efficient and knowledgeable. Glad I went to them for advice. Reviewed on: 26th May 2025

the final countdown thanks to stepchange all my debt...

the final countdown thanks to stepchange all my debts were paid in one monthly payment and split into each creditor and paid to each one and the whole debt was paid over 5 years in a painless way once the first year was gone it seemed easier Reviewed on: 26th May 2025

Life changing

Following my divorce, Stepchange have enabled me to continue with my life by supporting me through a very difficult time in my life. Without them, I would’ve found it very difficult to continue financially. Their support has been unrivalled and I am eternally grateful for giving me my life back Reviewed on: 26th May 2025

STEP TO SUCCESS

I WAS IN A BAD PLACE BUT STEPCHANGE EXPERTSE HELPED SOLVE ALL MY PROBLEMS Reviewed on: 26th May 2025

Stepch-Angels

From the first emotional phone call to all the way through my plan I have nothing but praise for Stepchange. They advise, listen and support you through everything to help you become debt free and I thank you so much for your service. Reviewed on: 26th May 2025

Fantastic!

Fantastic! Changed my life. A Debt management plan took all the pressure away from creditors and I could slowly see my debt coming down as I made monthly payments Reviewed on: 26th May 2025

customer service

Very understanding helpful customer service Reviewed on: 26th May 2025

Alternative products

Debt Solutions
from Money Advisor 4.84 from 11 reviews
Debt advice
from National Debtline 4.91 from 7 reviews
Debt solutions (discontinued)
from Freeze Debt (inactive company) 5.00 from 2 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub