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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16835 reviews)

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4.92

Based on 16,835 reviews, last reviewed 21st May 2026

101950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Life savers I was very worried about how much I owed, then StepChange came to the rescue. Very helpful and friendly staff. The app is very easy to use. Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16835)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Stepchange are a life saver

Can’t fault them, they have been excellent and have saved my life! Reviewed on: 4th September 2021

I came to stepchange through a personal recommendation and they have not disappointed me. .

I have been able to consolidate and reduce my debts at a pace that suits my earnings with easy monthly payments over a long period , they have taken away the worry and hassle of dealing with multiple accounts and kept me on track to the end Reviewed on: 4th September 2021

10/10

Amazing company, helped me out massively, at a point I didn’t think I’d ever be out of debt, 2 years done 2 more to go and I’ll be debt free forever, couldn’t of done it without the help of StepChange, never one had a bad telephone conversation, always been there to help, nothing is ever too much. Reviewed on: 4th September 2021

Lifesaver

My experience using Stepchange service has been very positive. I don’t know what I would have done to resolve my debt problem if I had not received the timely help and support I was given. They are kind, polite, professional and nonjudgmental. StepChange staff are always ready to help, always have the right information and make me feel at ease every time I’m in contact with the service. The service is a lifeline and it has probably saved my life. Reviewed on: 4th September 2021

Life saver

If step change had not been there I don't know where we would be .They have been the best thing since sliced bread Reviewed on: 4th September 2021

Excellent service

Excellent service and very good customer care Reviewed on: 4th September 2021

Saved my life

Step change literally helped me realize that I could get out of a vicious spiral of debt and helped me get over a gambling problem and saved me from losing my house and job, very supportive and very helpful with exc ellent advisors and a caring understanding vibe, would recommend to anyone Reviewed on: 4th September 2021

Very helpful

Very helpful and good customer service Reviewed on: 4th September 2021

Life savers

Step change have given me brilliant advice and were there when I felt I had no where to turn. I was really anxious and the debt was making me ill. Now I’m over half way through my plan and life is good again. Reviewed on: 4th September 2021

Good Choice

StepChange deliver the service as described or promised. Representatives are friendly and patient. So far I dont think I have any need to "ask for more". Reviewed on: 4th September 2021

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