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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16840 reviews)

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4.92

Based on 16,840 reviews, last reviewed 23rd May 2026

102200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helpful, considerate, made to feel at ease. Helpful, considerate, made to feel at ease. Reviewed on: 23rd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16840)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Brilliant

Helping me when things are all against me Reviewed on: 4th September 2021

5* Service

Anyone & everyone I've ever contacted have always been courteous, professional & understanding of my situation. Everything always explained in full & in easy to understand plain English too. Can't fault a thing. Reviewed on: 4th September 2021

Great customer service

Really supportive, non judgmental, friendly, helpful staff Reviewed on: 4th September 2021

Kenneth Mairs

Brilliant service all the way through my debt management Reviewed on: 4th September 2021

There to make a difference

Gives peace of mind to a problem that needs to be addressed for moving positively to the future Reviewed on: 4th September 2021

Superb service

Absolutely brilliant service and the staff are very helpful, friendly and very supportive. Reviewed on: 4th September 2021

Superb support and advice

I separated from my husband and he left me with loads of debt step change supported me by putting together a payment plan. Fantastic non judgemental support and guidance thank you Reviewed on: 4th September 2021

Excellent service provided

Great experience with Step change they took away all my worries about being in debt. I finally felt there was a solution that I could manage with their help. Such a relief after worrying everyday about money. Reviewed on: 4th September 2021

Saved me

If I wasn’t for Stepchange I would have lost my house, they are still helping me pay off my debts and hope to be debt free soon. Thank you! Reviewed on: 4th September 2021

Very supportive, they do what they say

Great relief to a difficult situation not of our making Reviewed on: 4th September 2021

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