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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Best advice given when your backs to the wall, sorte...

Best advice given when your backs to the wall, sorted everything out for me and my wife. Big weight off my shoulders you can get back to some sort of normality and not having to worry who’s going to knock at the door next. Reviewed on: 1st May 2024

Very understanding and helpful.

Very understanding and helpful. Bucket loads of empathy and no judgement from any of the customer agents. Really easy to use account section online and always there to help and explain any questions or concerns. Reviewed on: 1st May 2024

So glad I contacted stepchange, I was drowning in de...

So glad I contacted stepchange, I was drowning in debt and under so much pressure with the repayments but they helped me consolidate all my debts into a reasonable monthly payment and now I’m half way paying it all off and being debt free! They are so understanding and helpful! Reviewed on: 1st May 2024

I got into financial difficulties many years and tha...

I got into financial difficulties many years and thankfully a bank suggested Debt Change and I'm grateful they did . I was in dire straits and found charity that helped me beyond belief. I have had ups and downs since but kept them informed all the way and can't praise them enough . Reviewed on: 1st May 2024

Always willing to listen and hekp

Always willing to listen and hekp Reviewed on: 1st May 2024

Amazing step change

Very helpful sincere team who put my mind at rest from the word go. So happy with my outcome Reviewed on: 1st May 2024

i need help

handle my case with care and very friendly service Reviewed on: 1st May 2024

They are very helpful and give you good advice keep...

They are very helpful and give you good advice keep you up to date. They have helped such and don't have worry as they handle all my debts Reviewed on: 1st May 2024

Life changing support

Without the intervention of StepChange I could never have achieved a debt free future. They took away the stress and worry of debt and their involvement added credibility to the negotiations with creditors. Reviewed on: 1st May 2024

If you are thinking about it, just do it!

From start to finish StepChange have been amazing and reduced my stress and anxiety. The whole process, from start to finish has been a breeze and something I wish I had done years ago. Reviewed on: 1st May 2024

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