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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16840 reviews)

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4.92

Based on 16,840 reviews, last reviewed 23rd May 2026

102200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helpful, considerate, made to feel at ease. Helpful, considerate, made to feel at ease. Reviewed on: 23rd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16840)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Brilliant!!

Always available, have helped me tremendously. Reviewed on: 4th September 2021

Changed my life!!

Stepchange has helped me so much with my debt, I can finally relax & breath. I’m so happy I found them. Reviewed on: 4th September 2021

Making debt manageable

Good advice given in a friendly and understanding way Reviewed on: 4th September 2021

Very approachable and understanding, takes time to listen and always helpful

Listened to my personal financial worries and help me set up a plan to help me and my debt. Very understanding and helpful all the way, made me feel at ease and supportive through a tough time, very appreciated Reviewed on: 4th September 2021

Amazing service

They have helped me no end. From the moment of picking up the phone to advice on my ccj they have never failed to assist me. They really are one of the good guys and help wherever they can. Reviewed on: 4th September 2021

Excellent service

From the start they have helped me to manage my money a whole lot better. Reviewed on: 4th September 2021

Would recommend to anyone

Never felt like we could get the help & support that we needed. From day 1 step change have been outstanding. We are now on track for the first time in 10 years - thank you Reviewed on: 4th September 2021

DMP

Step change relived whit the stress from creditors Reviewed on: 4th September 2021

Huge help

I had cause to contact StepChange when my debts became in my mind insurmountable, I only wish I had contacted them sooner. There was no judgement, no embarrassment and simply support and real world advice. I have now cleared about a third of my total debt and am working towards my debt free date with a lot less stress and anxiety which has helped my day to day life, anxiety and general happiness. Reviewed on: 4th September 2021

Help me get my life back on track

Taking the stress away from being in debt whilst dealing with recovery from alcohol addiction. Allowing me to take time from working and spend time on my recovery. Very grateful Reviewed on: 4th September 2021

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