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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16835 reviews)

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4.92

Based on 16,835 reviews, last reviewed 21st May 2026

101950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Life savers I was very worried about how much I owed, then StepChange came to the rescue. Very helpful and friendly staff. The app is very easy to use. Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16835)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Thank You

Step change have taken the pressure of debt off me and for that I am truly grateful. They have been kind and respectful when helping me to manage my debt. Reviewed on: 4th September 2021

Helped me when I needed it most.

Debt is not to be laughed at. We bury our heads in the sand, and ignore. I was in a bad way....stressed, letters, emails, phone calls from creditors. As soon as I contacted Step Change, they were able to help. I'm now debt free, and looking forward to an amazing future. Thank you Step Change!!! Reviewed on: 4th September 2021

Very helpful knowledgable, good advice ,

I have been with step change for over 12 years , and they have helped me immensely to get any debt I have under control , and advice me if I need help Reviewed on: 4th September 2021

Great company

I am now debt free thanks to step change, it’s been a long road but they took the pressure and the stress off me. Helped me immensely I have already recommended a friend who is now happy knowing everything is in control, Reviewed on: 4th September 2021

Very helpful and efficient

I fell behind with my credit card payments after I was furloughed last year, during the pandemic. Step Change made the process of going through my budget and addressing my creditors so simple. They made contact directly with them and all I have to do is make one simple payment each month and they take care of the rest. Reviewed on: 4th September 2021

Changed my life

Having been in a extremely difficult position trying to manage gambling debt, I turned to Step Change and they have changed my life. They put me on a DMP and I haven’t looked back since. Reviewed on: 4th September 2021

Life saver

Stepchange were so helpful and reassuring at the beginning of my dmp and have continued to support and understand through out the years. They helped me and my family and changed our lives!! Thank you Reviewed on: 4th September 2021

Really helped us out

Was listened to very well wasnt judged for the situation we became in which is comforting as you just feel so low about the possition your in with your debts Reviewed on: 4th September 2021

So helpful and supportive

StepChange have been absolutely brilliant, they offer great advice, are extremely understanding, support through every step of the process, they have changed my life. Reviewed on: 4th September 2021

Very helpful, friendly and wonderful

Supportive, cheerful, honest, considerate, cooperative, and always there for me in this most difficult time of my life. Reviewed on: 4th September 2021

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