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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 16,835 reviews, last reviewed 21st May 2026
101950% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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0%

Latest highest rating:

5

Life savers I was very worried about how much I owed, then StepChange came to the rescue. Very helpful and friendly staff. The app is very easy to use. Reviewed on: 21st May 2026
Jayne Marriott's avatar
Jayne Marriott

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (16835)

Review of the StepChange, Debt advice:

No hassle no judgment help

5
Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021
Brian Tetmajeris's avatar
Brian Tetmajeris

Excellent

5
Stwpchange are very helpful and efficient. Everyone I spoke to was very good and clearly knew what they were doing. Reviewed on: 4th September 2021
P Adams's avatar
P Adams

Peace of mind

5
Set up a DMP two years ago. Now I don’t have any creditors hounding me for money. I simply pay Stepchange each month and they decide the amount between my creditors and take away the worry and stress for me. Would highly recommend if your struggling and need relief from your worries. I didn’t know who to turn to and I buried my head in the sand for years and had dent from two previous relationships. I am now just about half way to being debt free and financially healthy without credit controlling my life. Thanks Stepchange. Reviewed on: 4th September 2021
Nick's avatar
Nick

Life Savers

5
From the start were clear, knowledgeable and reassuring. They have continued to be so. Reviewed on: 4th September 2021
H Robinson's avatar
H Robinson

Honest help

5
Help when you need it,sorted finances for me not creditors, Brilliant service. Reviewed on: 4th September 2021
Benjamin Holland 's avatar
Benjamin Holland

Excellent company

5
Excellent company always ready to help and never judge you you. Reviewed on: 4th September 2021
wayne painter's avatar
wayne painter

Unbelievably supportive.

5
Always feel they're on your side and all calls have been super helpful and friendly. Reviewed on: 4th September 2021
Robin's avatar
Robin

Excellent service

5
So supportive & understanding in a really stressful worrying time. Reviewed on: 4th September 2021
LD's avatar
LD

Great service

5
Everyone I have spoken to has been very helpful and given me good advice Reviewed on: 4th September 2021
Helen's avatar
Helen

Excellent

5
Very efficient and fast. Reassuring and helpful. They carry the load and take the stress from you. They give you your life back... Reviewed on: 4th September 2021
Daniel johnson's avatar
Daniel johnson

Excellent support and service

5
I was really worried about contacting them and dealing with my debt but the service and support they offered was excellent. When talking to them I didn’t feel judged. They are in regular contact through email and I have found the whole process easy to set up and follow and I would highly recommend to anyone struggling with debt. Reviewed on: 4th September 2021
Ellie's avatar
Ellie

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