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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 16,839 reviews, last reviewed 22nd May 2026
102150% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

You really get the help without being judged Kind, helpful, empathetic, knowledgeable, caring, patient and professional Reviewed on: 22nd May 2026
Cornelia S's avatar
Cornelia S

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (16839)

Review of the StepChange, Debt advice:

No hassle no judgment help

5
Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021
Brian Tetmajeris's avatar
Brian Tetmajeris

Fantastic support

5
They provided me with a tailored service to support me when I was struggling with my unsecured debt. With their support I was able to get on top of it, removing my anxiety about how I would cope with my creditors. Highly recommended and would refer anyone struggling with debt to contact them. Reviewed on: 3rd September 2021
xenarthran's avatar
xenarthran

10

5
Stepchange have been a great help to me thank you Reviewed on: 3rd September 2021
Paulanthony Marsland's avatar
Paulanthony Marsland

Lifesavers

5
Without StepChange my life would be a deep dark financial blackhole that I would not be able to climb out of. A massive burden have been lifted and I can get my life back in order again . Great customer service and communication . Reviewed on: 3rd September 2021
Gervan's avatar
Gervan

Excellent service

5
In the many times i have contacted them, i was never meant to feel embarrased of my debt. Extremely supportive and welcoming. Would highly recommend anyone with debt troubles to contact them Reviewed on: 3rd September 2021
Jo Wallace's avatar
Jo Wallace

Friendly and helpful advice, reassuring

5
StepChange take the stress of debt management away. Kind and helpful people Reviewed on: 3rd September 2021
Steve K's avatar
Steve K

Amazing

5
Taken a weight off our shoulders. That have been so helpful! Reviewed on: 3rd September 2021
EJ Walters's avatar
EJ Walters

Made everything simple and stress free

5
Stepchange are very helpful and show understanding. They explain the process and provide regular advice. They are quick to respond and everyone I've spoken to on the phone has been knowledgeable, considerate, and helpful. Reviewed on: 3rd September 2021
Ian's avatar
Ian

Step change A1 service highly recommend

5
Very helpful, friendly and easy to talk to, very informative and a good reliable service, step change have really helped me out. Reviewed on: 3rd September 2021
Simon's avatar
Simon

Fantastic support

5
Really helpful advice and suppory Reviewed on: 3rd September 2021
Karen Russell's avatar
Karen Russell

Big relief

5
Really helpful and friendly people, couldn't help us enough. Reviewed on: 3rd September 2021
Elper2 's avatar
Elper2

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