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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16839 reviews)

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4.92

Based on 16,839 reviews, last reviewed 22nd May 2026

102150% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

You really get the help without being judged Kind, helpful, empathetic, knowledgeable, caring, patient and professional Reviewed on: 22nd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16839)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Takes away the fear of creditors banging on

Sleepness nights over money and not having any Reviewed on: 3rd September 2021

Gonna be debt free!

Stepchange have given us excellent advice and help with budgeting and dealing with creditors, encouraging us on our journey to freedom from debt. Reviewed on: 3rd September 2021

Amazing, changed my life

It completely changed my life having the support of StepChange. I have never left a review before in my life, but honestly, it is the least I owe them. Thank you so much! Reviewed on: 3rd September 2021

piece of mind

always there to help and reassure. awesome Reviewed on: 3rd September 2021

Really helped me

Really helped me out immensely when I was in trouble Reviewed on: 3rd September 2021

The light at the end of the tunnel

Was in a very dark place however step change helped me out, all debts are now being dealt with and I can finally see that the light at the end of the tunnel isn’t a train heading towards me anymore Reviewed on: 3rd September 2021

Nowhere to turn.. saved my life

I thought I had nowhere to go with regards to my money issues. It’s not easy to open up to anyone and especially not a stranger but they have been nothing but incredible from start to now. Every member of staff I spoke to approached the situation perfectly, spoke to me with complete respect and understanding and have literally saved my life. I will be forever thankful for the work they do. Reviewed on: 3rd September 2021

Amazing company great compassion and communication

Really understand people non judgmental Reviewed on: 3rd September 2021

Brilliant service

Brilliant service, although I’ve not had to make many calls to them they are always very helpful when I do need to. It’s very easy to manage your account online as well. I’ve almost come to the end of my plan and I would definitely recommend to others. Reviewed on: 3rd September 2021

No worries

Took so much worry and fear about debt away, actually made life easier. Would tell anyone with debt problems to get in touch. So so helpful and friendly. Keep up the grea t work. Reviewed on: 3rd September 2021

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