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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16839 reviews)

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4.92

Based on 16,839 reviews, last reviewed 22nd May 2026

102150% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

You really get the help without being judged Kind, helpful, empathetic, knowledgeable, caring, patient and professional Reviewed on: 22nd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16839)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Very professional and understanding company

They help me out at a time in my life which was very stressful and the on going support is brilliant thank you step change Reviewed on: 3rd September 2021

Best help ever

During my cancer I had no help from anyone, refused a PIP and on half pay from work the debts rose to £17000.00 stepchange have helped me get them under £10000.00 Thanks Reviewed on: 3rd September 2021

Really helpful

Really helpful, taken a burden off of us Reviewed on: 3rd September 2021

Great help and support through difficult time

Very helpful advice and support. Great understanding from staff on the phones. Reviewed on: 3rd September 2021

A weight off my mind

I started off with just a credit card which then turned into several credit cards and store cards, loans and online accounts. Every time I would get a loan to pay off debts and then end up in even more debt. My job didn’t cover the cost of living and I was struggling to keep up with the minimum payments aswell as the every day costs like food, travel, clothes etc not to mention rent and other bills. Contacting StepChange was the best move I’ve ever made. I am now able to afford to live, knowing that my bills are covered and without worrying that the bailiffs will be knocking on the door. Highly recommend anyone who is struggling with debt to get in touch with StepChange. Lovely understanding staff and absolutely no charges at all Reviewed on: 3rd September 2021

Simple and supportive

We would not have been able to address our issue without the guidance and support of this service. Thank you so much. Reviewed on: 3rd September 2021

Gave me back quality of life!

Kind considerate in no way judgemental and so helpful. Thank you! Reviewed on: 3rd September 2021

Amazing

Very understanding and helpful helped me in my time of need Reviewed on: 3rd September 2021

Best thing I did

After my husband passed away I got into a mess financially. I was stressed and very worried. Somebody recommended Step Change and it changed my life. They are so helpful and guide you through everything. I now feel in control and am very grateful to Step Change. I would highly recommend them. Reviewed on: 3rd September 2021

First class service

Was at my wit's end what to do with my debt step change helped me through this can not thank them enough Reviewed on: 3rd September 2021

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