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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18645 reviews)

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4.92

Based on 18,644 reviews, last reviewed 23rd Jun 2026

188400% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I have always been treated nicely when I call , as t... I have always been treated nicely when I call , as this is a stressful time for me, it had helped me carry on with work without worrying as much altho... Read more Reviewed on: 23rd June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18645)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Excellent Service

"They do what it says on the tin" Minimum fuss, very efficient. I would thoroughly recommend to anyone in need. Reviewed on: 13th July 2023

They have helped me to keep my creditors at bay!!

I was anxious and consumed by my debts and couldn't see a way forward. In contacting your organisation and speaking with a debt management support worker. I have managed to set up a debt/repayment plan and all my creditors are satisfied. Reviewed on: 13th July 2023

Such an easy process

From start to finish everything was explained in detail,,with no judgement and intimate compassion. It was really easy. I have Parkinson’s disease and sometimes I find it difficult to talk well on the phone. There was no rushing, just understanding and patience! Reviewed on: 13th July 2023

Brilliant service

Wonderfully helpful staff, show empathy without pity. Really good customer service. Can't fault them. Easy to contact. Easy to talk to. So helpful. Reviewed on: 13th July 2023

Helpful and supportive

Step changed advised and supported me through a very stressful period Reviewed on: 13th July 2023

Customer satisfaction

Process was easy and quick to set up. Reviewed on: 13th July 2023

Friendly and very supportive

Step Change is the company that help me most when I don’t know what to do. They help me in every way that they could, what ever circumstances i have. They are willing to support me up to the very end. Thank you Step Change. God bless the company. Reviewed on: 13th July 2023

Amazing help

Thanks you for helping me fight my debt. There's hope for me now. Grateful Reviewed on: 13th July 2023

Amazing

Thanks to stepchange I am able to breathe easier without worrying about debt especially how badly the cost of living has had on everyone, the people I have spoken to were very helpful, compassionate and I am so greatful to them for helping me, we need more amazing people like the ones who work here. Thank you. Highly recommended. Keep up the good work. Reviewed on: 13th July 2023

Kind, helpful, listen

They was very helpful they listen, and out me on the right path would recommend anyone in money worry just talk to these people thank you xx Reviewed on: 13th July 2023

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