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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16564 reviews)

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4.95

Based on 16,564 reviews, last reviewed 10th May 2026

88900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Paying of debts made simpler From the first time of contacting Stepchange they had taken away the pressure of how to deal with my deals, the process was simple and after going thr... Read more Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16564)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

A lifeline organisation

This organisation has been crucial in helping me forward from a very bad situation. Reviewed on: 6th May 2026

StepChange help me turn things around

StepChange help me so much. I was able to pay off my debts in a way that would allow me still to live and not worry about debt collectors coming to my door. So helpful and understanding. Reviewed on: 6th May 2026

So glad I found them

I had recently separated from my husband and was left with a large amount of debt, I felt like I was drowning. Then I found Step change and they advised and helped me create an affordable plan to pay off my debts, they deal with all communications with my creditors and it feels like a weight has been lifted off my shoulders, I would recommend them to anyone with debt issues. Reviewed on: 6th May 2026

I found been in debt a very depressing and confusing...

I found been in debt a very depressing and confusing experience, you look at different options to help but most companies are just wanting you to take out loans to ",clear your debts" with just one payment but reading the small print you are paying astronomical amounts of interest, In reality not a good option, this is where stepchange is different and unique, they offer a realistic solution and you aren't getting in more debt, from the first email or phone call they are helping you, advising the best options and solutions for your personal circumstances, a brilliant service, friendly, reassuring and extremely knowledgeable, don't delay speak with stepchange now and rest easy you are in safe hands Reviewed on: 6th May 2026

Professional and supportive service

Professional and supportive service from the customer advisors, followed by advice and how the process worked with a debt advisor. This was very reassuring, as I had spent months worrying over my debts. Reviewed on: 6th May 2026

Step Change helped us out of a very tight situation..

We came to Step Change in 2018 due to my husband being in hospital for 8 weeks and he is still not as he was but thank goodness for SC as we had to close our business and left with a pile of debt and did not know what to do. Reviewed on: 6th May 2026

Extremely helpful

They are life savers, no judgement just helpful advice and get everything under control quickly Reviewed on: 6th May 2026

Stepchange helped when i was out of options.

The entire process was incredibly painless, which is important with how stressful the situation i was in. They gave me multiple options and detailed breakdowns. They worked with me to make sure all debt were accounted for in my plan and i couldn't be more grateful. Reviewed on: 6th May 2026

Amazing debt charity

Amazing customer service, support and guidance. The end is in sight for me and it’ll not be much longer before I’m debt free. Thanks to StepChange Reviewed on: 6th May 2026

From then to now StepChange is invaluable

From initial contact and reassurance from the call handler through to ongoing dialogue as my DMP progressed, StepChange have been empathetic and presented a number of options for me to consider. Their wealth of experience in dealing with people in similar situations means they show a good understanding of how I feel. Reviewed on: 6th May 2026

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