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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16840 reviews)

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4.92

Based on 16,840 reviews, last reviewed 23rd May 2026

102200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helpful, considerate, made to feel at ease. Helpful, considerate, made to feel at ease. Reviewed on: 23rd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16840)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Lifeline

I honestly believe I wouldn’t be here if it wasn’t for Stepchange helping to May me believe there is light at the end of the tunnel Reviewed on: 3rd September 2021

Great

Great service,caring understanding people.Have set me onto the way out of my troubles .keep up the good work. Reviewed on: 3rd September 2021

Excellent and effective information

I recommended step change to a friend and up till he is quite happy up till now Reviewed on: 3rd September 2021

Saviours

Got conned by banks into taking bigger loans with massive Interest stepchange is sorting me out excellent service Reviewed on: 3rd September 2021

Lifesaving

Helped me in the darkest of days when I saw no way forward. Reviewed on: 3rd September 2021

Step Change work is priceless

Step change did an amazing job in helping me get my debt under control when i thought all hope was lost. What they do is priceless and life saving Reviewed on: 3rd September 2021

They stopped me from worrying

I used to worry alot and not being able to sleep.once step change sorted out my DMP it was great.Now I pay what I can afford. Their customer care and after care team are very understanding Reviewed on: 3rd September 2021

Excellent

Very helpful and they know what they are doing. Thank you Reviewed on: 3rd September 2021

StepChange were amazing from my first call with them for my desperate need of help. I'm nearing the end of my dept plan and could not have got through this dept crisis without them.

StepChange were amazing from my first call with them for my desperate need of help. I'm nearing the end of my dept plan and could not have got through this dept crisis without them. Reviewed on: 3rd September 2021

Excellent Support and Compassion

Since starting my relationship in 2011 have had nothing but good experiences Reviewed on: 3rd September 2021

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