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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16840 reviews)

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4.92

Based on 16,840 reviews, last reviewed 23rd May 2026

102200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helpful, considerate, made to feel at ease. Helpful, considerate, made to feel at ease. Reviewed on: 23rd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16840)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Helped me through the pandemic!

More people need to know how brill this company is they helped me through a difficult time when I couldn’t see any light Reviewed on: 17th August 2021

Very understanding and kind staff

They helped me after I lost my house and was made homeless with 4 kids Reviewed on: 17th August 2021

Stress free

After speaking to Stepchange and starting my debt management plan it has taken all the stress away, 1 simple payment that you can afford each month, they are great to talk to and offer every solution to help you through a bad time Reviewed on: 16th August 2021

Very helpful staff

Easy to talk to and very understanding Reviewed on: 16th August 2021

Wonderful charity

Fantastic help and advice. Excellent customre service. Reviewed on: 16th August 2021

Life saver

So glad I found out about step change . I only have another 12 months left to pay my debts off and I will be debt free. They are always on hand to help with any problems you may have. Couldn't have done without their help . Than you Step Change . Reviewed on: 16th August 2021

Amazing

Non judgemental, knowledgeable, friendly. Without them I can't imagine where we would be today. We would recommend them to anyone struggling with money problems. Reviewed on: 16th August 2021

Saved my sanity

Wonderful company who came along just at the right time and saved my sanity, as well as possibly my marriage Reviewed on: 16th August 2021

Patient, understanding and reassuring service

Patient, understanding and reassuring service - really pulled me through a very difficult time; mentally and financially Reviewed on: 16th August 2021

Gave me my life back

Step change helped me when I felt I had no where to turn and couldn’t see any light due to debt. The people I spoke to were kind, non judgmental, knowledgable and I felt supported every step of the way. They gave me options and supported me to make decisions that were best for me. Picking up that phone was the best thing I ever did, I only wish I had done it sooner Reviewed on: 16th August 2021

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