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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16853 reviews)

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4.92

Based on 16,853 reviews, last reviewed 27th May 2026

102800% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing help Could not wish for anything better.Sorted out all my problems. Took all the stress and anxiety away..Never had to speak to creditors Step Change did e... Read more Reviewed on: 27th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16853)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Amazing

So helpful and reassuring. Definitely recommend their service. Reviewed on: 5th August 2021

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Responsible debt advice

Stepchange have been very helpful in assisting us with a responsible repayment plan. Another debt advice company advised me to withdraw all available credit on our credit cards, keep the money and then enter into an IVA. We already had significant debt and this would have increased the debt. As we have a mortgage we would have been expected to try and re-mortgage after 5 years for the whole of the debt (including the additional cash withdrawals and probably their fees too). They were confident we would not be approved for a re-mortgage and that the debt would be written off after a further year. However, for us it felt unethical and a big gamble. Stepchange were professional from the outset and soon had us a repayment plan approved that worked for us and the creditors. Reviewed on: 5th August 2021

Best help you can get

Excellent advice given that allows you some peace of mind. Very knowledgeable advisers. The best thing I have ever done was choosing stepchange as my advocate. All the hassle is taken away. Reviewed on: 5th August 2021

Fantastic service

Step change are absolutely brilliant, They have helped me so much when I didn't know where else to turn, I can actually manage my debt and feel I can live too Reviewed on: 5th August 2021

They saved my life and changed it forever

I was at rock bottom, my mental health was at a shocking low. My partner told me about step changes and I plucked up the courage to ask for financial help . They were helped me every step of the way and I’m glad to say that the light at the end of my financial struggles is nearly over . Reviewed on: 5th August 2021

Helpful

Always there for your when needed the most Reviewed on: 5th August 2021

Amazing, supportive, make it easy.

Have recommended step change to everyone I know who is struggling financially. The tools are easy to use and the customer service is excellent, friendly, reassuring and extremely helpful with no judgement. Any changes or concerns they are quick to help you sort out. They deal with everything for you making what could be difficult situations/conversations easy. Since finding step change a weight has been lifted and I feel I can breath again. Thank you so much stepchange. Reviewed on: 5th August 2021

Excellent effort to help me and keeping calm down. I'm glad to contact with Stepchange. I'm much happy and l can see my forward, future.

I was having hard time to pay my bill. I couldn't work, because l was think to much about it. After l contact with Stepchange all change. They are very helpful and explain to me all. So lm now on my paying and l can see my future. Reviewed on: 5th August 2021

Friendly, professional and just brilliant at their job!

I honestly cannot speak highly enough of this company. So helpful and very easy to talk to. Thank you Stepchange for being excellent at what you do. Reviewed on: 5th August 2021

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