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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (17902 reviews)

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4.92

Based on 17,902 reviews, last reviewed 27th May 2026

153050% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Life saving now out of debt I needed help to get out of debt and Stepchange made that happen, where it was affordable for me and the time frame was not too long, they went over a... Read more Reviewed on: 27th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (17902)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

StepChange gave me hope.

With money worries I was losing all hope of finding a way out until Stepchange offered me a solution. My only debt remaining is one of sincere gratitude to Stepchange for giving me hope for a brighter future, and helping me to sleep better at night. Reviewed on: 29th July 2022

Amazing staff

Step change have helped turn my life around for me and my family. After losing my job due to covid I was unable to make my repayments and they were there. All the staff I’ve dealt with are friendly, knowledgeable and extremely helpful. No question I have asked has gone unanswered, always putting my mind at ease and vastly improving my mental health. Reviewed on: 29th July 2022

Your friend at this economic emergency

I have nothing but praise for the help I have been given from Stepchange.They are so supportive and helpful especially at such a stressful time.Always giving great advise and service thank you Reviewed on: 29th July 2022

Excellent

I have a debt management plan with them and I wouldn’t change a thing. Less stress completely Reviewed on: 28th July 2022

They are very helpful

They have helped me so much ,I don’t know what I would do without them ,I think they are amazing thank you Stepchange. Reviewed on: 28th July 2022

Brilliant

Step change never let you feel less of a person when asking for support.Very kind and friendly staff.you.I know what I would have done without there support. Reviewed on: 28th July 2022

Reassuring friendly understand real life situations

I was very embarrassed and full of fear about my life situation i had gotten into. They listened to me and helped to reassure me that as long as I keep in touch with them they could and would help me. They were fabulous and I felt safe telling them about everything. I now refer my clients to step change as they are so professional and understanding of daily life. Reviewed on: 28th July 2022

So much help

I was so embarrassed to find myself in debt and it was Such a huge step to make that call. The support I received was terrific and frankly it was the best advice ever. I'm getting on top of my debt. It's not a massive amount but at least we're Doing something about it. Thank you Reviewed on: 28th July 2022

Professional reliable & very helpful.

Step Change Debt Management Plan they helped me get out of a rut where I had a credit card debt and fell behind with some other Bill's. They helped me to get my finances in order and help reduce my stress and anxiety problems worrying how I could manage my finances again. Reviewed on: 28th July 2022

Friendly non judgemental advice and support.

After building up an unmanageable amount of debt, I felt ashamed and didn't know what to do. Stepchamge was recommended by a medical professional. They have been a great amount of support in managing my debt and helping to form a plan to get it paid. I've got my life back and I feel in control of my spending and budgeting again. I really can't thank their friendly and understanding staff enough. Reviewed on: 28th July 2022

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