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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16840 reviews)

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4.92

Based on 16,840 reviews, last reviewed 23rd May 2026

102200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helpful, considerate, made to feel at ease. Helpful, considerate, made to feel at ease. Reviewed on: 23rd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16840)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Saved my life

Was in a significant amount of debt due to several redundancies, but still tried to maintain same lifestyle with young children. Was recommended to Stepchange (initially CCCS) by National Debtline. They helped straight away, assisting with aggressive creditors, explaining step by step what our plan was, changes we needed to make. They never judged us at all, which made us feel at ease. Then year upon year, 10 in all their level of assistance never faltered. Thank you so much Stepchange, you literally are life savers! Reviewed on: 5th August 2021

A lifeline in the darkest time

Kind, compassionate, very helpful and efficient. Literally saved my sanity. Reviewed on: 5th August 2021

Could not ask for more

To say StepChange have saved my life would be an understatement. I cannot praise the company enough for all that they have done for me. Whenever I speak to someone on the phone, they never sound judgmental and always want to help you in the best possible way. The whole process is easy and if you ever have any doubts, they never fail to give you peace of mind. StepChange have helped my mental state so much by taking care of everything and I’m really happy with how they handle things. I’ve been in such a better situation since speaking with them and I’m so glad I came to them. Cannot recommend them enough, they deserve all the praise in the world. A personal and massive thank you to everyone who works for StepChange, you are amazing! Reviewed on: 5th August 2021

Very helpful and recommended to anyone who needs advice

The stigma , shame and worry of debt was making me ill. From the moment I picked up the phone to talk to them they helped me put my mind at ease. My friend confessed she was having debt worries so advised her to contact StepChange. She couldn’t believe how helpful they have been too. Reviewed on: 5th August 2021

Very good service helpful

Very understanding of your financial situation really helpful finding the best solution that suits you Reviewed on: 5th August 2021

Honest and Straight Forward

I have been helped by step change for 5 years. I understand debt now. With their help I’m currently debt free and building my credit score again. My family is immensely grateful. Reviewed on: 5th August 2021

Very good customer service

I always had a good customer service and the team is very professional Reviewed on: 5th August 2021

Great people

Saved my life, thank you Stepchange. Reviewed on: 5th August 2021

Genuinely life changing

Helped me when I had no idea where to turn. Non judgmental advice and a reassuring voice on the phone assisted me out of the debt i was in. I’ve recommended them to so many people I know and I can’t speak highly enough of them Reviewed on: 5th August 2021

Stepchange took the pressure of me immensely

I was so overwhelmed by my debts robbing Peter to pay Paul. I just couldn’t carry on. I cried phoning stepchange but straight away I was listened too, understood and not judged. I am paying off my debts now slowly but without the added pressure I felt before. It’s manageable now. Reviewed on: 5th August 2021

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