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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Very good company

Step change saved me from the stressful debts I had ,am I rally great full Reviewed on: 7th July 2023

Excellent service

Fantastic website, easy to navigate and decide the best course of action, very reassuring to speak to staff personally with setting up my DMP. The stress has gone from my life now. All additional queries dealt with professionally and with empathy. Thank you so much Reviewed on: 7th July 2023

Always there for me

Stepchange provided excellent debt advice - and so much more. They supported me through an extremely difficult part of my life, and made sure I had the right tools in order to deal with my challenges. I cannot thank them enough. They cared. Cared for me on what could have been a much harder journey. Reviewed on: 7th July 2023

Absolutely 100% advice and support

I turned to this service when I realised my debt was over whelming me and really impacting on my depression I felt totally lost and didn’t know what to do The advice support and understanding was immense and helped me to clear my mind and focus on finding a solution to my debt problem Stepchange helped me put a debt management plan together to help me pay back what I owe and they still continue to offer support and advice when ever I need it I have reconnected this service to a friend who like me was struggling with debt Reviewed on: 7th July 2023

Excellent

I was worried each month how i would pay my debt, step change helped me with an affordable plan, absoulutley brilliant, taken all the worry stress away, and im paying my debt of at a comfortable rate, and it will all be paid in a certain amount of time, step change deffinatley the best very happy Reviewed on: 7th July 2023

Excellent friendly down to earth helplp!

I've had excellent advice and customer service, the staff are friendly, knowledgeable and very understanding and flexible. I couldn't fault them at all and I've been with them for over 6 months and needed a lot of assistance and flexibility and nothing has ever been a problem with them helping me out Reviewed on: 7th July 2023

Excellent advice and helpful!

Professional, empathetic complete helpfulness and honesty! The whole team who was involved in ‘sorting me out’ - definitely could not have done it without them, so friendly, understanding and truly supportive. Would and will always recommend! Reviewed on: 7th July 2023

Very Helpful and Easy to Proceed

Very helpful sorting one monthly payment from me to pay my debts. My mind has been eased knowing they are there to help. Reviewed on: 7th July 2023

Eased the worry and stress

Contacted StepChange due to debt issues and they have been so professional and helpful. They guide you every step of the way, there when you need them and take the worry and stress out of the situation. They can’t pay your debts for you but they will help you with a plan that helps you pay off your debts within your budget. They talk to your creditors on your behalf, negotiate payments and it stops the stressful letters and phone calls. If you have debt issues, you should definitely talk to StepChange Reviewed on: 7th July 2023

I felt so ashamed at my age to get into debt

Step change made me feel better about myself by being understanding, supportive and sorting out my debt with an affordable plan of action. They took all the worry away from me by consolidating and informing all my debtors. I cannot thank them enough and they were no charges for the exceptional service. I can't thank them enough. Reviewed on: 7th July 2023

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