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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16840 reviews)

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4.92

Based on 16,840 reviews, last reviewed 23rd May 2026

102200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helpful, considerate, made to feel at ease. Helpful, considerate, made to feel at ease. Reviewed on: 23rd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16840)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Stepchange changed my life.

I have been with Stepchange for several years and without them, I would have drowned in debt and become increasingly depressed with my out of control situation. Reviewed on: 5th August 2021

Amazing staff

Step change has the most wonderful patient people working for them with fab advice Reviewed on: 5th August 2021

Great experience

Step Change have made a real difference to our life. Since going on a debt management plan, we’ve really seen an improvement in our financial situation. They’re great with advice and help when you need it Reviewed on: 5th August 2021

Really helpful

Good experience . Excellent communication Reviewed on: 5th August 2021

Excellent People

Thanks so much for all of your help through my difficulties. You have taken such a big weight off my mind & I will be eternally grateful to you for your help & advice Reviewed on: 5th August 2021

Angels!

Stepchange took so much pressure off me. I don’t know where I’d be without them! Reviewed on: 5th August 2021

Very helpful and helped my mental health challenges with their service

Very helpful and helped my mental health challenges with their service Reviewed on: 5th August 2021

Professional, friendly, helpful staff offering solutions which are recognised by the financial institution which shows your creditors you are being responsible - they are a friend in a crisis!

Friendly, helpful and not judgemental - they helped us find a way forward when things got tricky. They talked though our monthly budget and recognised we were facing difficulties as our income had changed, they supported us to be able to ask our lenders for breathing space (in effect freezing all the interest on our debts and reducing payments to the minimum for a couple of months whilst we found a way forward with Step Change. Then Stepchange spend time with us reviewing our monthly outgoings and income before advising us of our options. When we decided which way to go they set everything up for us. We make 1 payment a month to StepChange and they pay our creditors. I'd advise anyone facing difficulty in meeting repayments (or maybe not spending on basics to pay debts or taking out more debt to pay existing debt) to get in touch. They are kind, approachable, they listen without judgement and they offer good clear advise and a range of solutions. Reviewed on: 5th August 2021

Life saver

Without the support of Stepchange I would have taken my own life! They listen to my crying and help me continue to pay my debt back hassle free Reviewed on: 5th August 2021

Endless support

I had a very bad experience with an ex leaving me in a lot of debt and when I called step change, they supported me straightaway. They listened to me cry and tell me story without judgement and offered a solution to what I thought wasn’t available. I can’t thank them enough for the frequent contact and genuine care given. So thank you to all the lovely customer care team whom showed me kindness and support. Reviewed on: 5th August 2021

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