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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (17902 reviews)

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4.92

Based on 17,902 reviews, last reviewed 27th May 2026

153050% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Life saving now out of debt I needed help to get out of debt and Stepchange made that happen, where it was affordable for me and the time frame was not too long, they went over a... Read more Reviewed on: 27th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (17902)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Solid Advice from a caring team

It took me a very long time to admit to myself I had a debt problem by which point I could see no way out. With much trepidation I called StepChange and that was my first step out of dark and troubled times. A great organisation with a fabulous team of people with a listening ear who absolutely don’t judge you. Reviewed on: 28th July 2022

Excellent service

Helped me when I had nowhere else to turn always helpful with excellent customer service polite caring and helpful staff Reviewed on: 28th July 2022

Professional service.

It's great to know you can pick up the phone for help if your struggling financially. Reviewed on: 28th July 2022

These people are fabulous

Every person that I have spoken to at StepChange has been amazing in supporting and helping me see the light at the end of the tunnel. Practical advice is great but more than that, they have made me feel that I am a worthwhile person even though I have worries galore regarding money. I said to the lady I spoke to for some time this week, who was going through my budget, 'You have made me feel like crying, but in a good way!' I can't say more than that - she made me feel great. Reviewed on: 28th July 2022

Great friendly but professional help

I've been using stepchange for years now and on the occasions I have needed to speak to someone they have always been friendly but professional. You never get the feeling that you are being judged for being in debt and that fact that they are a charity too gives you the confidence that they aren't just after making money out of your problems. Reviewed on: 28th July 2022

Fantastic, non-judgemental and super helpful.

They helped me when no one else would. The are very supportive and never made me feel inferior. Reviewed on: 28th July 2022

So helpful and friendly

The staff were very helpful especially on my first contact. They were friendly and put me at ease when discussing my finances. Reviewed on: 28th July 2022

It's a long road

Had just about given up on pretty much everything when I decided to call Step Change, Best Thing I have done, explained all the options I had and have helped me along the way, the road is a long, but with the help of Step Change eventually you will get to the end. Reviewed on: 28th July 2022

Amazing service

Such a great service that helps you see through the murky waters of debt Reviewed on: 28th July 2022

Amazing support for clients

I was struggling with debts and was wondering what to do , fortunately found step change and it’s amazing support which has helped me tremendously Reviewed on: 28th July 2022

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