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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16844 reviews)

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4.92

Based on 16,844 reviews, last reviewed 24th May 2026

102400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change put my mind to rest by working out an af... Step Change put my mind to rest by working out an affordable payment to match my finances.I highly recommend there service which is well explained and... Read more Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16844)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Very Satisfied with step change

Step change has helped me with my debts without judging me. I would highly recommend them to my family and friends.. thank you so much step change Reviewed on: 5th August 2021

Fab servive

They are brilliant and very helpful and friendly Reviewed on: 5th August 2021

In Safe Hands

No problem is too great for Stepchange., If you have problems with your finances Stepchange will help you solve them! Reviewed on: 5th August 2021

Life Savers

I got myself in a real tizzy about my debt and stepchange eased my mind from the start. Now I'm set up and heading to be debt free. Couldn't be happier. Reviewed on: 5th August 2021

I do not know what I would do without stepchange

Each member of staff have been so helpful each time I call and do absolutely everything they can to help and assist. It's a very anxious time calling to update details each year but they always put me at ease and make everything ok. I really do not know what I would do without stepchange. The company have changed and probably saved my life. Thank you. Reviewed on: 5th August 2021

Comfortable

Finding myself in a what I could only expect to be unpredictable circumstance I felt embarrassed that I could not pay monthly payments I’ve got the courage to ring step change and then made me feel so at ease and very comfortable I would recommend them to anybody struggling with debt Reviewed on: 5th August 2021

Lifeline

Was at the stage where I had no other options available and they helped lift a weight off my shoulders Reviewed on: 5th August 2021

Fantastic service

Helpful, non judgemental, and organised Reviewed on: 5th August 2021

Life savers!

The kindest people at the end of the phone who genuinely care and want to help. I cannot thank Stepchange enough - my mental health has never been better. Thank you! Reviewed on: 5th August 2021

Step change

Excellent service provided would definitely recommend them to anybody Confidentiality at its best Reviewed on: 5th August 2021

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