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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18060 reviews)

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4.92

Based on 18,060 reviews, last reviewed 27th May 2026

160550% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very efficient and great customer service Very efficient and great customer service Reviewed on: 27th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18060)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

life saver wonderful non judgmental

These people are amazing, took a huge burden off us. Sorting out our financial problems made us feel at ease, were there for us every step of the way. Have changed our financial way of life by giving us a budget to work to and for the first time we are able to save. I cannot rate them highly enough. Reviewed on: 12th August 2022

Great company

Always there for you no matter how long it takes. You never feel rushed. Friendly and professional Reviewed on: 12th August 2022

Simply the best

I was so nervous I put off ringing for over a month. Once I finally did ring I was amazed at the help understanding and compassion showed to me. I wish I had contacted them sooner. These lovely people are angels I cannot recommend them highly enough. They will get me vote everytime Reviewed on: 12th August 2022

Help

Do not know where i would be without this company Reviewed on: 12th August 2022

Amazing people

Never be scared to contact step change they are so understanding and non judgemental what ever your dilemma Reviewed on: 12th August 2022

Stepchange saved my life.

I could see no way forward due to my debt problems until I spoke to one of their advisors who guided me through the process with expertise. Thank you. Reviewed on: 12th August 2022

Light at the end of the tunnel

I didn’t know where to turn for help with my finances in the mess they were in, a friend recommended step change, when I contacted them they were friendly, helpful & non judgmental I have had my plan for over a year & whenever I needed to contact them they were always available. Reviewed on: 12th August 2022

A Lifesaver!

StepChange have really turned our lives around. We are 4 years into our IVA and with their help we have reduced our debts and learned to live within our budget.i would recommend them to anyone struggling with debt. Reviewed on: 12th August 2022

Great Service

This organisation is so helpful. Reviewed on: 12th August 2022

Absolute Godsend

I got into a lot of debt with cards and couldn’t see a way out. The charges were getting more and more expensive each month and I was really struggling and worried of how I could get through. I had heard of Stepchange before, but had thought in the past I could handle my debt but it kept spiralling. I went on line and it gave me a few options and I settled for the Debt Management. It only took a little while to complete and once submitted, within a short while my plan was in place. Stepchange did everything, so I didn’t need to worry. I’m over 12 months in now and feel a lot better about my debt. I would certainly recommend Stepchange for everyone who is anxious or struggling with debt, they really do help. I don’t what I would have done without them. Reviewed on: 12th August 2022

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