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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18637 reviews)

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4.92

Based on 18,637 reviews, last reviewed 18th Jun 2026

188200% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Debt free in 4 months thanks to StepChange! I am incredibly satisfied with the support I’ve received from StepChange. Their customer service has been excellent throughout my journey. I am on tra... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18637)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Highly recommend

Step change have been extremely supportive and non judgemental Reviewed on: 27th May 2026

Excellent help

To me step change was a life saver, I was in dept with no way of seeing a way out and step change changed all that with the help and advice on what to do, I can now see a light at the end of the tunnel Reviewed on: 27th May 2026

Stepchange gave me breathing space.

I had lost my job as a supply teacher due to poor mental health and disability. My debts spiralled out of control as my finances were reduced to £75 per week. My mental health suffered greatly and I buried my head in the sand, avoided phone calls and the mountain of letters asking for money. Stepchange was actually suggested by one of my credit card companies. It changed my life. No more harassment for money that I could no longer earn, I could breathe for the 1st time in months. The process was simple, and online, which helped me deal with my shame of owing money. Reviewed on: 27th May 2026

A very valuables team of competent people

I have now been with StepChange assistance and advice for over 2 years. I have been treated very well and reassured in all my time with them. I know that if I have questions or issues I can contact them quickly and efficiently. Thank you Reviewed on: 27th May 2026

Simply life changing

I had debts of around £40k, paying over £1000 in monthly payments. Step change reduced these payments to around £350per month, allowing me to pay my bills and live my life - thank you!! Reviewed on: 27th May 2026

great service , very understanding , No judgement ,...

great service , very understanding , No judgement , Highly recommend anyone anyone to use this service Reviewed on: 27th May 2026

Great non judgemental staff

Great non judgemental staff, very helpful and came up with a sustainable solution. Reviewed on: 27th May 2026

Been very good sorring out my finances thank you

Been very good sorring out my finances thank you Reviewed on: 27th May 2026

Great Stepchange team

When I first contacted them, I was a little skeptical; I wasn't expecting such a service. It wasn't easy, but with their help, I'm paying back what I owe. They helped me so much, and I still remember the conversation I had with the operator. It was a fantastic experience; they don't judge you, and they work with you to find the right solution. Reviewed on: 27th May 2026

Very helpful, excellent service.

Very helpful, excellent service. Overall good experience Reviewed on: 27th May 2026

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