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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Quick to help and dealt with confidentially

Life savers dealt with confidentially Reviewed on: 27th May 2026

They helped me when I was in a depression crisis and...

They helped me when I was in a depression crisis and made me feel at ease Reviewed on: 27th May 2026

Helpful staff

Found all staff that we spoke to very understanding and helpful Reviewed on: 27th May 2026

I found advice and help with zero judgment.

I was honestly at my wits end…..circumstances had thrown me between a rock and a hard place and I didn’t know what to do or where to turn. A family member recommended StepChange and from the very beginning, they were absolutely wonderful!!! So patient, kind and understanding. I would happily recommend StepChange to anyone needing help and guidance regarding debt. Reviewed on: 27th May 2026

The staff were so helpful.

The staff were so helpful. They answered every question and then gave such a lot of good advice. I was able to make a fully informed decision based on all my options. Reviewed on: 27th May 2026

Stepchange put my mind at ease early on in the process.

Stepchange put my mind at ease early on in the process. It has changed my life and helped me reply my creditors without the stress. One simple payment each month with an annual review. I would recommend anyone who is stressed out about their debts to contact Stepchange right away. They are not judgemental in any way. Reviewed on: 27th May 2026

Step change has helped me set up a debt plan and get...

Step change has helped me set up a debt plan and get back on track. They are all very helpful and understanding regarding any situation. Reviewed on: 27th May 2026

StepChange My Financial Saviour.

StepChange are literally my financial saviour! I couldn’t have survived without their help in managing debts that I’d accrued due to health issues. They took all the weight and worry away from managing and staying on top of debts myself, that would otherwise have overcome me. I have so much gratitude for their help and patience over the years. I’d highly recommend the service they provide, especially considering there is no charge for it. Thank you StepChange! Reviewed on: 27th May 2026

Worth calling

Was drowning in debt,and with one phone call,a lot of the pressure on my shoulders disappeared,went in a DMP,affordable payments and no stress Reviewed on: 27th May 2026

Excellent service really helped me sort myself out

Excellent service really helped me sort myself out Reviewed on: 27th May 2026

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