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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16845 reviews)

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4.92

Based on 16,845 reviews, last reviewed 25th May 2026

102450% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive,l and professional. Supportive,l and professional. Did exactly what they said they would. Clear advice, so glad to be debt free in 6 weeks Reviewed on: 25th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16845)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Stepchange has saved me!!

My Debt was out of control and i couldn't cope anymore. i contacted stepchange and i instantly felt supported. So much weight has been lifted off my shoulders and has give me my life back Reviewed on: 5th August 2021

Amazing friendly helpfull

Scared and struggling with my debt and step change made it easier and helped me sort everything out…highly recommended! Reviewed on: 5th August 2021

Very helpful and ubderstanding

helped solved a problem that i was extremely worried about Reviewed on: 5th August 2021

Amazing service

Amazing customer service and support. Very polite and caring. Never judge, always there to answer questions. Reviewed on: 5th August 2021

Step change change my life

Stepchange are a very understanding company they help my husband out no end and stopped us getting into trouble and loosing everything we owed abs now we are almost dept free Reviewed on: 5th August 2021

Very understanding and not judgemental

Helped me feel like I could breathe again and they releived so much stress that was seriously impacting my mental health and affecting my ability to work but they enabled me to feel I could keep working and manage my debts through a DMP Reviewed on: 5th August 2021

AMAZING

Stepchange have been amazing with my son debt,always there to help and guide A1 ************* Reviewed on: 5th August 2021

Great help and understanding

Helped with everything that was like a weight on my shoulders. Always available to talk to and understanding, was never felt judge. Reviewed on: 5th August 2021

Peace of mind restored, you are the best.

They are genuinely caring and care concerned about you and your lifestyle. Reviewed on: 5th August 2021

Changed my life

When my husband left me one of the things that was causing me sleepless nights and so much stress was the financial worries and the debt I was left with, for months I buried my head in the sand but thanks to step change they changed that and have been nothing but supportive over the years best decision I made was to contact them Reviewed on: 5th August 2021

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