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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16854 reviews)

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4.92

Based on 16,854 reviews, last reviewed 27th May 2026

102850% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I can honestly say step change has saved my life, an... I can honestly say step change has saved my life, an amazing service when you feel no one else is listening, Reviewed on: 27th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16854)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Life-changing Help and Support

After getting into some trouble financially it was suggested that I contact StepChange who changed my life. They contacted creditors, gave advice and never ever judged me. I’m now 18 months into a 4 year DMP and I am paying back what I owe. Thank you StepChange! Reviewed on: 5th August 2021

Changed my life!

Great service, so easy to set up, put me at ease. Didn’t charge a fee!! Helped me feel back in control of my finances. Reviewed on: 5th August 2021

great

top quality, will help with everything and take the stress away from you Reviewed on: 5th August 2021

Amazing

Always helpful, brilliant and excellent customer service and understanding. Reviewed on: 5th August 2021

Life saver

Without step change I would still be feeling lost, scared and not having any control of finances and more importantly it gave me back a life. Reviewed on: 5th August 2021

Perfect service

A lifesaver and amazing customer service Reviewed on: 5th August 2021

Very helpful and reassuring

I found StepChange to be very helpful, friendly and reassuring, easy to talk to and never once did I feel I was being judged. Reviewed on: 4th August 2021

Been with Step Change for a number of years, without any problems. problems

Once your are with Step Change it feels like a weight has been taken of your shoulder. Reviewed on: 4th August 2021

Changed our life for the better

After years of having credit cards and our bank arranging consolidated loans. Thinking they were helping us, until it got to an unmanageable state. Step change helped manage our debts over 10 years ago, there is now light at the end of the tunnel. Thank you Step Change. Reviewed on: 3rd August 2021

A few mistakes.

Some teething problems at first. They have been fine since Reviewed on: 3rd August 2021

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