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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18136 reviews)

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4.92

Based on 18,136 reviews, last reviewed 28th May 2026

164150% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very easy to set up. Very easy to set up. Very friendly staff and easy to talk to even about issues that I am ashamed of. Reviewed on: 28th May 2026

Latest lowest rating:

1

Gave me great peace of mind knowing I was able to ta... Gave me great peace of mind knowing I was able to talk to someone Reviewed on: 28th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18136)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Amazing people

Never be scared to contact step change they are so understanding and non judgemental what ever your dilemma Reviewed on: 12th August 2022

Stepchange saved my life.

I could see no way forward due to my debt problems until I spoke to one of their advisors who guided me through the process with expertise. Thank you. Reviewed on: 12th August 2022

Light at the end of the tunnel

I didn’t know where to turn for help with my finances in the mess they were in, a friend recommended step change, when I contacted them they were friendly, helpful & non judgmental I have had my plan for over a year & whenever I needed to contact them they were always available. Reviewed on: 12th August 2022

A Lifesaver!

StepChange have really turned our lives around. We are 4 years into our IVA and with their help we have reduced our debts and learned to live within our budget.i would recommend them to anyone struggling with debt. Reviewed on: 12th August 2022

Great Service

This organisation is so helpful. Reviewed on: 12th August 2022

Absolute Godsend

I got into a lot of debt with cards and couldn’t see a way out. The charges were getting more and more expensive each month and I was really struggling and worried of how I could get through. I had heard of Stepchange before, but had thought in the past I could handle my debt but it kept spiralling. I went on line and it gave me a few options and I settled for the Debt Management. It only took a little while to complete and once submitted, within a short while my plan was in place. Stepchange did everything, so I didn’t need to worry. I’m over 12 months in now and feel a lot better about my debt. I would certainly recommend Stepchange for everyone who is anxious or struggling with debt, they really do help. I don’t what I would have done without them. Reviewed on: 12th August 2022

Reassurance and Relief

Contacting Stepchange was the best decision I have made. My income was slashed following work drying up. I was at my wits end, worrying about debts and I asked Stepchange for help - I got it; it came speedily, sympathetically and supportively and I will be forever grateful for their help. Thank you so much. Reviewed on: 12th August 2022

Saved my life

Without step change I don't know what I would have done my debts where beoned my control I was loseing sleep with worry and on more than piont I thought about ending my life but step change have taken out the part off stress out off my life Reviewed on: 12th August 2022

Amazingly friendly

Since I started with them on a dmp in September 2020 they have been amazing and when you first contact them they help you to go through everything and the whole team are amazingly friendly I always highly recommend them to anyone Reviewed on: 12th August 2022

Really Supportive

I suffer from PTSD from my Army career and got into money problems. I phone StepChange and they have supported me through the 5 year process. They have shown empathy, support and are there to listen anytime you need them. The take all the stress and worries away so you have a better quality of life. My last payment is due at the beginning of November 2022. I couldn't thank them enough. Reviewed on: 12th August 2022

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