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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16844 reviews)

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4.92

Based on 16,844 reviews, last reviewed 24th May 2026

102400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change put my mind to rest by working out an af... Step Change put my mind to rest by working out an affordable payment to match my finances.I highly recommend there service which is well explained and... Read more Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16844)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Excellent service

I can now sleep and not worry it has given me control of my finances Reviewed on: 27th July 2021

Step Change Changes Lives

One call to Step Change makes the difference to change lives. Reviewed on: 27th July 2021

Changed my life

After being left with huge debts after the break up of a relationship, and struggling to make ends meet after paying the monthly payments on my debts, I was advised to speak to Change. They were so understanding and really helpful, with an outstanding customer service. I finally felt like I could breath again. I really can’t recommend Step Change enough, they totally changed my life. Reviewed on: 27th July 2021

Very polite and helpful

As I was concerned about my debt getting out of control they were able to negotiate with my creditors and put me on an affordable payment plan. That's was truly a relief. Thank you stepchage. Reviewed on: 27th July 2021

Step change

Step change is an amazing firm they help you out especially if you're at rock bottom they helped me before my mental health issues got any worse I would definitely recommend them to anyone Reviewed on: 27th July 2021

Brilliant

Very helpfull and has help me get on the right track Reviewed on: 27th July 2021

Fantastic Service

I have been using the service since 2017, and I always appreciate the fact that when I do call the staff are not only friendly but absolutely understand and can sympathise with my situation and advise me accordingly. It really helps as we are go through challenging times so its great to know that this service is available . Reviewed on: 27th July 2021

So easy ..

So easy to talk to, set up and take the strain. Reviewed on: 27th July 2021

Turned my life around

From the moment I contacted Stepchange, I have felt like my future could be positive and didn't see just endless years pf debt ahead of me. I feel there's real hope that me and my young family will one day be able to live debt free. Reviewed on: 27th July 2021

Professional Service

I found that all of the representative of Stepchange were extremely professional but above all, courteous and sympathetic Reviewed on: 27th July 2021

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