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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Fantastic

I have been helped with my financial situation great service Reviewed on: 7th July 2023

Help when I needed it most

So incredibly helpful, sorted my worries with credit cards and other debts I had put it all together with easy repayments.. could not recommend these people enough staff are so kind and professional. Reviewed on: 7th July 2023

Seemless friendly service

When I contacted Step Change, I was in emotional distress and complete panic due to overwhelming debts. They reassured me and set up everything I needed with my creditors, communicating every step of the way so I knew what was happening. I'm forever grateful and can once again breathe more easily! Reviewed on: 7th July 2023

Full support from step change

From the first call, step change has helped me ten fold, my life would be in tatters if it wasn't for them. Reviewed on: 7th July 2023

Amazing

Step change debt charity has helped me enormously with my debt management and I am ever so grateful for the support and absolutely amazing customer service received.Simply the best Reviewed on: 7th July 2023

Very friendly and helpful staff

Since getting in touch with stepchange they have sorted out my debts and sorted out an amount that I can afford to pay, have sorted everything with my debtors and keep me informed of everything, without their help I don't know what I would have done Reviewed on: 7th July 2023

Very helpful

It has help me out and I have less worry about paying all my bills So just having one company to take the money and pay my bills for me Reviewed on: 7th July 2023

Superb and very professional!

Step Change have helped me so much during my difficult time of bereavement. They make it simple, easier and very professional people to help you all the way dealing with your finances. Thank you Step Change and Team! Good luck and if I could vote my vote is all yours. Reviewed on: 7th July 2023

Amazing service

Very easy to use, lots of helpful advice and options available. Supportive company who seem to actually care for their client, I can finally see a light at the end of the tunnel Would 100% recommend Reviewed on: 7th July 2023

Help and assistance

Polite, listening, great for nervous people taking there first step to getting the help they need. Non judgemental a d great at keeping you informed all the way through the process. Aftercare also available if needed Reviewed on: 7th July 2023

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