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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Friendly, supportive and professional

You can call anytime and have your queries answered comprehensively in an understanding way, and the online system also works well in recording and collating your information. Reviewed on: 7th July 2023

A life saver

I was recommended to Step Change by a friend at a time when I thought there was no way out of my crippling financial situation. The advisor I spoke to was non judgemental, extremely helpful, totally professional, and literally took all my worries away by setting up an affordable plan to help me repay my debt. I feel I have my life back and can’t thank Step Change enough! Reviewed on: 7th July 2023

Excellent Guidance

So helpful and easy to find a solution to my problems Everything was concise and straightforward. A weight has been lifted as a result Reviewed on: 7th July 2023

Saved my sanity

My debts had gotten out of control but with the help of stepchange I have now got things back in control so understanding and helpful Reviewed on: 7th July 2023

Really saved me in the most difficult time.

I was really struggling after a loss in my family and I needed help. All the people I spoke to at StepChange helped to guide and reassure me. I could not express in words how grateful I am for their help and support. Reviewed on: 7th July 2023

Sorted my life out.

I can't thank step change for all the help with managing my debts. It was getting out of control, but step change gave me excellent advice and completely changed my life. Thankyou Reviewed on: 7th July 2023

Lifted a massive weight off of my shoulders.

I heard about Step Change from citizen's advice and I'm glad to have contacted them, the process of setting up a DMP was very easy and quick to do, It really feels like the weight of the world has been lifted and I can now breath again. Reviewed on: 7th July 2023

Solid debt advice, and very considerate.

Looking at an ever increasing debt, Step Change gave me alternatives, and sorted them quickly, to ease the overall pressure. Reviewed on: 7th July 2023

Excellent service

Step change helped me so much every member of staff I spoke were very helpful friendly and understanding and never questioned me once highly recommended Reviewed on: 7th July 2023

Offered me great, understanding support

Step change helped me to get an affordable debt payment plan quickly and offered great support throughout the process. Their staff are knowledgeable and not at all judgmental no matter what situation you are in. Reviewed on: 7th July 2023

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