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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18011 reviews)

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4.92

Based on 18,011 reviews, last reviewed 27th May 2026

158200% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Everyone I spoke to was understanding, knowledgable... Everyone I spoke to was understanding, knowledgable and non judgmental I felt safe and at ease whilst talking about personal issues Reviewed on: 27th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18011)

Review of the StepChange, Debt advice:

The wisest decision we made was to contact Stepchang...

The wisest decision we made was to contact Stepchange when things were getting too much. They helped us get the space to breathe again. Reviewed on: 24th May 2025

Very good advice and very helpful

Excellent customer service and very helpful staff and friendly service. Reviewed on: 4th September 2021

Help When You Need It Most

Helped me with my debt problems after my divorce. Staff were very helpful and not at all judgemental. Finally cleared my debts. Can’t thank them enough. Reviewed on: 4th September 2021

Helpful

First class advice, very helpful and quick to respond Reviewed on: 4th September 2021

Excellent service

I was struggling on my debt i contact Step Change They help me lot. Thankyou Step Change Reviewed on: 4th September 2021

So Reassuring

With so much to wonder & think about, these professionals take over in the best possible way to educate & reassure you - cannot praise enough. Reviewed on: 4th September 2021

Amazing

Just the help when we needed it Reviewed on: 4th September 2021

The best

Thank you for all the help I need to get back on track. Reviewed on: 4th September 2021

Great Support

They helped me sort my problems when I didn’t know where to turn Reviewed on: 4th September 2021

Helpful and Trustworthy

I have been with Stepchange for several years now and they have always been easy to contact, consistently helpful, informative and reliable. I feel like they always give me all options available to me in order to help me turn my financial life around. I'm on track to become completely debt free, which has had a massively positive impact on my mental health. They are also helpful when life changes happen. Highly recommended. Reviewed on: 4th September 2021

Helpfull

Quick easy stress free and very straight forward Reviewed on: 4th September 2021

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