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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16848 reviews)

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4.92

Based on 16,848 reviews, last reviewed 25th May 2026

102600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

If you're struggling with debt, contact StepChange! Got into serious debt with 10 credit cards, struggling to pay. Contacted StepChange debt charity and did a financial review of my income and outgoings... Read more Reviewed on: 25th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16848)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Life changing company

I was worried when I first entered into a DMP. Step change weren't judgmental at all and made the process very simple. Always felt I could call for advise if needed. Reviewed on: 24th July 2021

So helpful and non judgmental.

I would recommend Stepchange to anyone in need of assistance and a sympathetic ear. Always sound advice but the realisation that there are alternatives when you are down and struggling is so important, I’d go as far as to say, it’s actually saving lives! Reviewed on: 24th July 2021

Its fantastic

Very helpful adviser and understands my situation without judgement. Reviewed on: 24th July 2021

Exceptional

Friendly helpful advisors, made me feel at ease and they keep me updated about everything. Reviewed on: 24th July 2021

Best thing i ever did contacting stepchange

Always helpful nothing to much trouble always make u feel at ease when your streesed Reviewed on: 24th July 2021

Life saving!!

Exceptional understanding and support at a very difficult time. Very private and reassuring and took away alot of worry and pressure from my everyday life. They made me feel able to deal with my life and support my daughter whilst reasonably paying off my debts. They saved my life. Reviewed on: 24th July 2021

Step change saved my life

The only thing I can say is Step change saved my life !! I was suicidal about being in debt ! With their support and advice and debt management plan I have paid off a 3rd of my debt , still a way to go but now going in the Right direction! There free service is a life saver! Reviewed on: 24th July 2021

A charity that helps me breathe again

I found myself heavily in credit card debt, and was only one or two months away from potentially losing everything. I had not heard of Stepchange, and was pointed in their direction by a Creditor. I did a budget review and spoke to a rep on the phone. A DMP was set up and I have not looked back. I will be completely debt free next year. They helped me breathe again. A friendly, easy to access, no nonsense charity. Reviewed on: 24th July 2021

Great Help.

Took the stress out of sorting money problems. Reviewed on: 24th July 2021

Wish I had gone to them sooner

I was borrowing money to pay debts, and the pressure was making me ill. Then I spoke to StepChange the relief was enormous. Reviewed on: 24th July 2021

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