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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16846 reviews)

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4.92

Based on 16,846 reviews, last reviewed 25th May 2026

102500% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The help I needed. Given great help by good people when I needed it the most. With Stepchange advice I was able to collate crippling depts into a manageable payments gi... Read more Reviewed on: 25th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16846)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Needed help with debt after separation

I needed some help with my debts that other debt companies threw back at me landing me up ringing creditors and saying I couldn't pay as I have little money coming in and 2 children to look after, within minutes of ringing them I felt a weight lift off my shoulders and I haven't had any further calls from my creditors asking for more. They are excellent at their job and their customer service is outstanding. Reviewed on: 24th July 2021

Help is at hand

Upon speaking to stepchange they dealt with my financial situation, they didn't judge me either & very understanding Reviewed on: 24th July 2021

Helping hand.

So very helpful when you can't see the wood for the trees. Reviewed on: 24th July 2021

Helped solving my money problems.

Found talking to your advisers very helpful. Reviewed on: 24th July 2021

Excellent.

I would really recommend Step Change to anyone who needs helps with their finances. They really put you at ease and understand your situation and are not judgemental. Reviewed on: 24th July 2021

Stepchange Has made a masive help to me

I was truly out of my depth with companies I owed money to and someone told me of Stepchange you have turned my life around and most important I have made a big impact on my life because of my debts my son no longer will talk to me but Stepchange have turned my life around a big thank you Reviewed on: 24th July 2021

Life saver

Quite literally saved my sanity amazing company and staff go beyond awesome Reviewed on: 24th July 2021

Good advice

Good company to use, the website the staff over the phone very helpful and you know where you are with things Reviewed on: 24th July 2021

Don't pay for advice about debt.

Easy to understand, comprehensive free debt advice service. Readily available when you have questions and they don't use financial jargon. Reviewed on: 24th July 2021

Helped , when nobody else would

Through no fault of our own , we found ourselves completely overstretched financially . Stepchange helped us and we’re on our way to becoming debt free . Reviewed on: 24th July 2021

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