Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

View other StepChange products

4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

Life Changing

There is a point when I’m Debt, you know the only way for change, is help. This was given to me, all the way with Step Change and not once did I feel any judgement- everything is designed to help you come back to a sense of control and management through very difficult times. A very big thank you. Reviewed on: 7th July 2023

Amazing company! Easy communication and excellent service

Helped me with all my debts put into one affordable monthly payment! Reviewed on: 7th July 2023

Very good

They all been there for me Thanks you all for help me Reviewed on: 7th July 2023

Amazing how easy it is!

Soon I’m going to be free of a debt and all because of help of Step Change. My monthly repayments for each creditors ware huge. My financial situation was not the best and my stress level raised each day. I’m happy that I found a better solution with Step Change. The customer service is incredible. Thank You. Reviewed on: 7th July 2023

Always super helpful and accurate

Every discussion with step change always has a positive outcome, they are none judgement, professional and experts in their field. Reviewed on: 7th July 2023

Saved me

Without Stepchange i dont know what i would have done. Everything felt like it was closing in and their advice made me see the woods through the trees, Those staff might very well have saved my life. Thank you Stepchange Reviewed on: 7th July 2023

A way out of a rut at last

The help and advice Step Change provide is such a relief after being stuck in a pickle for some time, they have helped find a way our, so nice to be able to speak to friendly knowledgeable people as well as have excellent online services Reviewed on: 7th July 2023

Brilliant!!!!

So helpful and made me feel so at ease with a difficult subject to talk about. Great support and made everything so simple. Has helped me and my family in every way. Reviewed on: 7th July 2023

Amazing help

Step change has helped me to have piece of mind by managing my debts to my possibilities. I was struggling with depression and anxiety after the lockdown as I lost a dear one and step change has helped me to recover faith that I will be back on track with my finances. Thank you! Reviewed on: 7th July 2023

Brilliant debt advice service.

This company have helped me out twice once in past and just recently they have very good debt advice and management services. Reviewed on: 7th July 2023

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Advice service
from Debt Free Advice 4.25 from 5 reviews
Debt collection
from Ayom Debt Recovery 1.84 from 81 reviews
Debt Solutions
from Abacus 4.18 from 6 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub