Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18250 reviews)

View other StepChange products

4.92

Based on 18,250 reviews, last reviewed 28th May 2026

169650% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Wouldn't have survived without Step change they are... Wouldn't have survived without Step change they are a life saver we were in so much debt but 10 years later we are in a much better situation with eve... Read more Reviewed on: 28th May 2026

Latest lowest rating:

1

Gave me great peace of mind knowing I was able to ta... Gave me great peace of mind knowing I was able to talk to someone Reviewed on: 28th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18250)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Your friend at this economic emergency

I have nothing but praise for the help I have been given from Stepchange.They are so supportive and helpful especially at such a stressful time.Always giving great advise and service thank you Reviewed on: 29th July 2022

Excellent

I have a debt management plan with them and I wouldn’t change a thing. Less stress completely Reviewed on: 28th July 2022

They are very helpful

They have helped me so much ,I don’t know what I would do without them ,I think they are amazing thank you Stepchange. Reviewed on: 28th July 2022

Brilliant

Step change never let you feel less of a person when asking for support.Very kind and friendly staff.you.I know what I would have done without there support. Reviewed on: 28th July 2022

Reassuring friendly understand real life situations

I was very embarrassed and full of fear about my life situation i had gotten into. They listened to me and helped to reassure me that as long as I keep in touch with them they could and would help me. They were fabulous and I felt safe telling them about everything. I now refer my clients to step change as they are so professional and understanding of daily life. Reviewed on: 28th July 2022

So much help

I was so embarrassed to find myself in debt and it was Such a huge step to make that call. The support I received was terrific and frankly it was the best advice ever. I'm getting on top of my debt. It's not a massive amount but at least we're Doing something about it. Thank you Reviewed on: 28th July 2022

Professional reliable & very helpful.

Step Change Debt Management Plan they helped me get out of a rut where I had a credit card debt and fell behind with some other Bill's. They helped me to get my finances in order and help reduce my stress and anxiety problems worrying how I could manage my finances again. Reviewed on: 28th July 2022

Friendly non judgemental advice and support.

After building up an unmanageable amount of debt, I felt ashamed and didn't know what to do. Stepchamge was recommended by a medical professional. They have been a great amount of support in managing my debt and helping to form a plan to get it paid. I've got my life back and I feel in control of my spending and budgeting again. I really can't thank their friendly and understanding staff enough. Reviewed on: 28th July 2022

Can sleep again

Professional advice and understanding Reviewed on: 28th July 2022

No more sleepless nights

Step change have changed my life,through their expertise,friendliness and empathy with my situation I can actually see light at the end of the tunnel. Thank you Step Change Reviewed on: 28th July 2022

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Darcey Quigley & Co 3.56 from 3 reviews
Debt advice
from Business Debtline 4.06 from 1 reviews
Debt Collection
from Advanced Collection Systems 3.31 from 5 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub