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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16844 reviews)

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4.92

Based on 16,844 reviews, last reviewed 24th May 2026

102400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change put my mind to rest by working out an af... Step Change put my mind to rest by working out an affordable payment to match my finances.I highly recommend there service which is well explained and... Read more Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16844)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

great service

they are great and friendly and really understanding Reviewed on: 24th July 2021

Sympathies listeners and easy to deal with

Easy to talk to with lots of good information and advice Reviewed on: 24th July 2021

Thank you step change

I just wanted to say a huge thank you to step change as they've helped me out with my financial situation that I had got myself into and couldn't get out too but with their help I've been able to sort out my life a bit better now and and with the help I'm getting from them I don't have to worry about things so much now as I have worries and anxiety issues about everything especially my financial situation too. I'm so grateful for step change for all their help and I hope that they win. Thanks again step change. From Andrea. Reviewed on: 24th July 2021

Excellent Service

Lovely friendly staff always ready to go the extra mile and deliver exceptional customer service. Reviewed on: 24th July 2021

Amazing

They have helped me so much have been able too sleep so much better since speaking to them Reviewed on: 24th July 2021

So Helpful

The team are helpful and compassionate they took the time to understand our situation and gave us several options on what path to choose to resolve it. Reviewed on: 24th July 2021

In Control

Since I joined the service has been excellent and put me more in control leaving me feeling positive about my future finances. Step Change keep an eye on my situation and if during my review they feel I am paying too much they will adjust my payments accordingly. Overall an excellent service. Reviewed on: 24th July 2021

Amazing organisation

They have helped over the years, without bias or judgment, to help me get back on track and have taught me healthier spending habits. I couldn't have done it without them! Reviewed on: 24th July 2021

Excellent

Excellent help and understanding of a difficult situation Reviewed on: 24th July 2021

Gave me peace of mind

Great communication and advice, gave me peace of mind when I was struggling to find help with my situation , always friendly and never judging, helped me find a solution and carry on with my life in a dark period Reviewed on: 24th July 2021

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