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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 16,844 reviews, last reviewed 24th May 2026
102400% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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Latest highest rating:

5

Step Change put my mind to rest by working out an af... Step Change put my mind to rest by working out an affordable payment to match my finances.I highly recommend there service which is well explained and... Read more Reviewed on: 24th May 2026
Corinne W's avatar
Corinne W

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (16844)

Review of the StepChange, Debt advice:

No hassle no judgment help

5
Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021
Brian Tetmajeris's avatar
Brian Tetmajeris

A godsend

5
Sympathetic, helpful, very knowledgeable. Reviewed on: 24th July 2021
Preston Gillett's avatar
Preston Gillett

Extremely helpful

5
Sensitive and understanding, non judgmental and help us as a family though a difficult time. Reviewed on: 24th July 2021
Maria Hoskins's avatar
Maria Hoskins

Reassuring and non judgmental

5
At a time when I didn't know what to do or where to go Step Change were recommended to me by a creditor. I remember being so scared when making that initial call but everyone I dealt with was so supportive and positive I finally believed there was a way out of my debt. Hopefully my plan will end in a little over 12 months and I can't thank Step Change enough for their help and support over the years. Reviewed on: 24th July 2021
Tina's avatar
Tina

Life changing

5
Gone are the days of sleepless nights and constant worrying due to our debt issues. StepChange provided help and advise on ways we could finally manage our debt, helping us to get back on track financially as well as paying a manageable amount towards our debt. This has helped us to manage our money in our day to day lives, improved our credit rating and most importantly boosted our well being. Thank you StepChange. Reviewed on: 24th July 2021
Hayley's avatar
Hayley

Helpful Advice without judgment

5
Good people that give you help and advice when you’re down …… Reviewed on: 24th July 2021
Avicenna's avatar
Avicenna

Helpful

5
Very helpful but my mind to rest and let me sleep again Reviewed on: 24th July 2021
Catherine Johnstone's avatar
Catherine Johnstone

Grateful for their help

5
So helpful and have been such a great support Reviewed on: 24th July 2021
Martin Simmelker's avatar
Martin Simmelker

Helpful

5
Very helpful, understanding. Takes the worry out of debt issues. Reviewed on: 24th July 2021
Brian Wright's avatar
Brian Wright

Peace of mind

5
Stepchange came to my rescue when I realised how much trouble I was in with my finances. I was constantly on edge, anxious and stressed. Sleep was almost a non entity.but after taking the difficult decision to contact Stepchange it was like an emense weight lifted off my shoulders. The staff were so helpful and reassuring that I could get things sorted I actually started to live my life after years of it being on hold. I would definitely recommend them. Reviewed on: 24th July 2021
Ian Ellis's avatar
Ian Ellis

Really helpful

5
Really helpful and always available to help. Reviewed on: 24th July 2021
John Lane's avatar
John Lane

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